CLIENT ENABLEMENT SPECIALIST
Tealium CDP Client Enablement Specialist | Remote | 12 Month Rolling Contract
*Candidate must be able to work to the UK timezone*
Our client is looking for a Client Enablement Specialist who will play a key role in helping their clients maximize the value of Tealium AudienceStream by providing expert guidance, training, and support. You will work closely with internal teams and client stakeholders to ensure smooth implementation, effective usage, and continuous optimization of Tealium's Customer Data Platform (CDP).
Requirements include:
- Excellent English skills
- 3+ years of experience working with Tealium AudienceStream (other CDP's are also desirable)
- Strong understanding of data collection, event tracking and customer segmentation
- Experience in customer support, client services or technical consulting
- Strong project management skills
Responsibilities include:
- Act as the primary point of contact for clients utilizing Tealium AudienceStream
- Guide clients through the onboarding, implementation, and configuration process to ensure successful adoption
- Provide training sessions, best practices, and documentation to enhance client understanding and self-sufficiency
- Assist clients in setting up audience segmentation, event tracking, and data activation strategies
- Monitor and analyze data flows, recommending optimizations to enhance customer engagement and personalization efforts
This client is offering benefits including unlimited bonus, 4.5 working day week and pension.
If you have the required experience and think you would be a good fit, please apply with a copy of your most recent CV and I will respond as quickly as possible.
CUSTOMER SERVICE REPRESENTATIVE
Vacancy Title: Customer Service Representative
Vacancy Location: Panama
Engagement Type: Full-Time, Permanent
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
Are you passionate about delivering exceptional customer service and building lasting relationships? As a Customer Service Representative, you will be at the forefront of our customer interactions, receiving and processing quotes, orders, inquiries, and complaints. You will maintain ongoing relationships with our customers and sales colleagues, using your knowledge of our products and services to be a key communication link. Your ability to analyse, judge, and sensitively respond to customer needs will be crucial in this role.
What You Can Expect From The Role
Key Responsibilities and accountabilities:
Quote and Order Processing: Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.
Coordination with Supply Chain: Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.
Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.
Issue Resolution: Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
CRM Management: Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.
Sales Support: Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.
Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.
Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.
Retention: Deliver exceptional service to encourage continued use of Survitec’s products and services.
Additional: Perform other duties as assigned by your manager.
Essential Criteria
The Experience, Qualifications and Skills You Will Have
- Excellent at building customer relationships and delivering customer-centric solutions.
- Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.
- Skilled in timely decision-making to keep the organization moving forward.
- Strong analytical skills for solving complex problems.
- Adaptable to shifting demands and handling conflict with minimal disruption.
- High School Degree required.
- Proven independent work experience.
- Fluent in English and Spanish (written and spoken).
- Marine industry experience is a plus.
Why You Should Work for Us
- Professional Development Opportunities.
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Gift card vouchers upon reaching 5 years of service.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
APPLY HERE: https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2551?c=survitec
MARKETING ASSISTANT
Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for job seekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.
Summary:
We are seeking a dynamic and well-rounded Marketing Assistant/Specialist to join our team. The ideal candidate will support various marketing initiatives, including digital campaigns, content creation, analytics, and event coordination. This role requires creativity, attention to detail, and a strong understanding of marketing strategies and tools.
Open to both full-time and part-time availabilities, offering flexibility for the right fit.
Key Responsibilities
- Assist in the development and execution of marketing campaigns across digital and traditional platforms.
- Create and edit marketing materials using Canva, Photoshop, Illustrator, or InDesign.
- Manage and monitor social media accounts, responding to comments and engaging with audiences.
- Create engaging content for social media, email marketing, blogs, and websites.
- Analyze marketing performance metrics and generate reports with insights and recommendations.
- Support SEO and SEM strategies to enhance online visibility and traffic.
Qualifications
- English fluency at C1 or C2 level
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 1-3 years of experience in a marketing role preferred.
- +1 year of experience working in a marketing role.
- Experience with marketing tools such as Mailchimp, Airtable, Canva, and HubSpot.
- Knowledge of Adobe Photoshop, Illustrator, and InDesign.
- Strong copywriting and content creation skills.
- Familiarity with social media management and engagement strategies.
BILINGUAL CONTENT CREATORS (SOCIAL MEDIA) / PART-TIME / FREELANCE
CONTENT CREATORS
The Open English brand has been a leader in online English language learning for 15 years. The Next U brand, acquired in 2016, also provides a leading online learning platform focused on high-demand digital and tech skills such as web and app development, digital marketing, and design. We are proud to be a global education technology (EdTech) leader offering online language learning to adults and children through its Open English Junior brand, as well as various online certificates in digital, technology, and business specializations. We are currently in over 25 countries on 3 continents.
Join us and be a part of our innovative team dedicated to empowering our students. We continuously look for the best professionals in their fields to join our talented team. We offer opportunities to collaborate and implement new ideas in cheerful and inspiring work.
About the role:
We are looking for friendly, fun, and enthusiastic people who feel comfortable in front of the camera and have a passion for teaching English. These individuals must be willing to host webinars and social media live sessions, record videos, and serve as Open English brand ambassadors.
Responsibilities:
- Create lesson content for live sessions including but not limited to script, lesson plan, etc.
- Conceptualize and create fun, engaging and educational content and record at videos for Instagram, Facebook, Youtube, and/or TikTok.
- Read and record promo scripts provided by the marketing team to be used in campaigns or sales.
- Product videos: the idea is to showcase our platform and highlight its benefits. .. These videos would be used for our paid and organic pages.
- Conduct mini live classes on Instagram, Youtube, Facebook and or TikTok (15 minutes)
- Conduct webinars for B2B audience
- Create Instagram Stories and respond to frequently asked questions from social media
- VO for post: pronunciation post, vocabulary where we need English audio.
Qualifications:
- Native English speaker
- Must be able to speak, read and write in Spanish or Portuguese (Writing not mandatory)
- Excellent editing skills in American English (grammar, spelling, and punctuation) required
- Strong interpersonal and communication skills in English, both written and verbal
- Comfortable in front of a camera, have a friendly disposition, and be able to answer grammar questions on the spot.
- Must have a dedicated, private workspace
- Must have a reliable, high-speed (at least 2Mbps) internet connection
- Basic but not limited familiarity with short-form online video platforms such as TikTok, Youtube, Instagram, Facebook.
- Must have a laptop, cellphone with quality level camera functions, and a silent space to record videos.
- Experience with using a camera (Phone camera)
A successful candidate for this position will demonstrate the following skills and personal attributes:
- Passionate about teaching and creating fun, educational, and story-telling videos
- Dedicated, consistent, and committed to create quality video lessons regularly
- Self-starters and impeccable communicators who think outside of the box
- Strong problem-solvers who are not afraid to ask for help when needed
- Strong time-management skills and ability to juggle multiple tasks and projects at the same time.
- Be creative and be excited about teaching people in different ways.
- High degree of professionalism
CUSTOMER SUCCESS DIRECTOR (INDIVIDUAL CONTRIBUTOR)
OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personalization for lifecycle marketing campaigns, powered by reinforcement learning AI. This allows marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others.
Note for Applicants:
Data shows that men on average apply for a role if they meet 6/10 requirements while women often only do so if it’s 10/10. We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don’t check all the boxes! Applying gives you the opportunity to be considered and we look forward to reviewing your application!
Position Overview:
The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.
In particular, you will:
- Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
- Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
- Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
- Work closely with the OfferFit sales team to drive renewals & upsell opportunities
- Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Why is it great:
- Be the face of the company, working alongside our customers to help them succeed.
- Lead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action.
- Join OfferFit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
- Our customers really love working with us! Check out what they have to say about OfferFit here.
Who’s a fit:
- Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
- People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
- Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Additional Requirements:
- 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events
- Candidates must be located in a major airport hub in LATAM (e.g., Mexico City or Panama City), and can travel easily to major cities in North, Central & South America.
Please note that we adjust compensation for non–US countries using a relative cost of labor adjustment between the US and your country of residence. Applicants should apply via OfferFit’s internal or external careers site.
OfferFit Benefits and Perks:
- Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
- 100% remote work environment with flexible hours
- Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
- Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
- Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
- Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
APPLY HERE: https://boards.greenhouse.io/offerfit?gh_jid=4495557005
REMOTE MODERATORS (COSTA RICA)
Requirements
Description and Requirements
TELUS International is looking for Remote Moderators to join our team!
As a Moderator, you will handle remote calls and surveys with our study participants from the United States weekly. Moderators will report to the project team. Training will be provided before the start of the project.
Additional Job Description
Compensation: 18 USD per hour
Workload: up to 15 weeks of work, hours per week will vary
Location: Costa Rica
Main Requirements:
- Proficient in the English language
- Good customer service skills
- Familiarity with iOS is required
- Must have a personal laptop or computer
- Can work on US time
- Willing to work on weekends
- Consistent communication with the project management team.
You will need to provide an up-to-date resume with your application. TIAI will arrange interviews to screen the applicants.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
REPRESENTANTE SERVICIO AL CLIENTE | PUNTA CANA
PROPÓSITO DEL PUESTO
Maximizar el volumen de negocios de clientes actuales y potenciales de los diferentes segmentos del mercado que visitan la oficina, garantizando y velando por la adecuada y oportuna atención al cliente y asegurando el cumplimiento de la política establecida.
FUNCIONES PRINCIPALES
- Efectuar la planeación de las actividades de ventas, realizando operativos de captación de clientes vía personal o telefónica, a fin de lograr los objetivos establecidos.
- Ofrecer a los clientes los productos y servicios que brinda la institución y lograr, a través de ventas cruzadas, la mayor cantidad de operaciones financieras, asimismo la asesoría y el seguimiento a las mismas.
- Colaborar con los clientes en la colocación de “pin”, facilidades del cajero automático y/o completar formularios requeridos por el cliente u otros requerimientos solicitados.
- Dar seguimiento a las reclamaciones efectuadas por los clientes, optimizando el tiempo de solución a las mismas.
- Realizar otras funciones afines y complementarias, derivadas de la naturaleza del puesto y a requerimiento de su superior inmediato.
Requisitos:
- Mínimo de un (1) año de experiencia
- Dominio de MS Office.
- Conocimientos sobre regulaciones del Sector Bancario/Financiero.
- Estudiante universitario a nivel medio de Licenciatura de la carrera de Administración de Empresas, Mercadeo u otras áreas afines a la posición.
APPLY: https://lanacional.talentclue.com/es/node/111552540/66909823
SEARCH ENGINE OPTIMIZATION SPECIALIST
*IMPORTANT*
- Resumes must be submitted in English. Resumes submitted in other languages may not be considered.
- Location Requirement: You must be located in a timezone no more than 3 hours different from Eastern Standard Time (EST).
- Language: You must be a fluent / bilingual English speaker (C2).
CUSTOMER SUPPORT SUPERVISOR
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.e. processes, procedures, team and individual development) with the express intent of driving world class service for the organization.
Principal Duties And Responsibilities
- Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
- Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
- Set, monitor and frequently review team goals and metrics
- Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
- Recognize potential system defects and escalate internally when appropriate
- Handle escalated situations and act urgently when necessary
- Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
- Manage client relationships by providing top level support
- Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
- Performs other general duties as assigned
Required Experience, Skills And Abilities
- Minimum of 4 years’ experience supervising Customer Service personnel in a call center environment
- Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
- Excellent professional verbal and written communication skills
- Detailed oriented; strong organizational skills
- Strong critical thinking and analytical skills
- Independent decision making and delegation experience
- Advanced computer skills, especially in Microsoft Word & Excel
- Experience with Service Cloud is a plus
- Ability to identify the root cause of a problem and develop solutions to mitigate
- Interdepartmental and customer relationship skills
- Work schedule flexibility
- Multiple languages a plus
What is in it for me?
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attitude
- Career development opportunities
- An open-door policy which means your voice will always be heard
- A robust Employee Referral program
At TreviPay We Believe
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective
APPLY HERE: https://jobs.lever.co/trevipay/5a7fb3f9-6ff0-4340-8bea-e381707d1382/apply?source=LinkedIn
CLIENT SERVICE REPRESENTATIVE - LATAM
P2P.org is the largest staking and restaking operator, with a TVL of over $8B
CUSTOMER CARE SPECIALIST
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign. The Customer Care Specialist will assist with writing copy, basic image editing/cropping, and creating proofs for clients. At the launch of a campaign, the Customer Care Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to ad trafficking and billing assistance. The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.
What your impact will look like here:
- The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
- This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
- The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
- At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
- After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
- The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.
You will love this job if you have:
- Customer Service Skills:
- ● Patient and helpful when interacting with customers
- ● Able to avoid jargon and explain industry-specific concepts
- ● Take ownership of customer issues and see them through to resolution
- ● Use situational judgment to determine actions
- ● Detail-oriented and focused on providing accurate and thorough service
- ● Ability to prioritize customer needs
- ● Demonstrates interpersonal skills with a diverse customer base
- ● Dedicated to problem resolution
- Communication Skills:
- ● Excellent English communication skills (written, comprehension and verbal)
- ● Ability to communicate correctly and clearly with all customers in a positive manner
- ● Good comprehension skills — ability to clearly understand and state customers' requests
- ● Excellent documentation skills
- ● Good composition skills — ability to compose a grammatically correct, concise, and
- accurate written response
- ● Ability to write marketing copy for paid content with strict character limits
- ● Work successfully in a team environment as well as independently
- Computer Knowledge/Skills:
- ● Desktop computer proficiency
- ● Familiarity with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
- ● Excellent typing skills
- ● Able to successfully navigate websites
- ● Ability to successfully adapt to changes in the work environment
- Preferred Knowledge/Skills:
- ● Familiarity with Salesforce
- ● Basic Adobe Photoshop skills
- ● Marketing, advertising, or social media experience
Security and Privacy Requirements
· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
CUSTOMER SUCCESS
Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.
The Role
Role Objective
GO HIGH LEVEL EXPERIENCE IS REQUIRED.
As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.
Key Responsibilities
- Account setup
- Onboarding and training new clients to ensure they are up and running with our CRM software.
- Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
- Providing support and innovative solutions to customer queries and issues.
- Advocating for customer needs and feedback within the company.
- Developing and executing effective customer retention strategies.
- Building and nurturing strong, long-lasting client relationships.
Ideal Profile
Skills And Qualifications
- Required: Proficiency in CRM-style softwares.
- Preferred (but not mandatory): Experience with GoHighLevel.
- Required: Minimum of 5 years experience as a Customer Success Manager.
- Experience in insurance recruiting is a plus but not required.
Personal Attributes
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a knack for creative solutions.
- Empathy and the ability to connect with customers on a personal level.
- You are familiar with basic domain setup
- You are comfortable with Intercom or similar customer support tools
- You are comfortable with Asana
- You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Go High Level
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Work alongside & learn from best in class talent
- Opportunity within a company with a solid track record of performance
- Leadership Role
APPLY HERE: https://agentbase.snaphunt.com/job/B2KJXAOIC2-HN-87?source=linkedin
CUSTOMER SUPPORT REPRESENTATIVE
Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?
If the answer is yes, ClearSource is looking for an exceptional Customer Support Technician to work with our Technical Support Experts. You should be a technical savvy mindset and motivated person prioritizing customers’ needs, have prior relevant experience
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependent)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
What you will do as a Customer Service Representative
- The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
- You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
What ClearSource Needs from You
- High school diploma
- 1-year experience in call center setting
- Technical Troubleshooting experience
- B2+ or above, English Level.
- Ability to take the training on-site for 3 weeks
- Must have an Internet service, connected to a network cable, which guarantees:
- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less
CUSTOMER SUPPORT SPECIALIST
Our Mission
Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.
Our Vision
At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.
Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.
Our Beliefs
At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.
We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.
Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.
The Technical Support team is responsible for educating and empowering Swapcard customers on a global level. Our job starts even before they become our customers: as soon as they visit Swapcard’s website, we are there to guide them through conversations every step of the way to ensure they get the most value out of our product.
This team is the right fit is for everyone who loves autonomous problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives, maximize their experience with our platform and address any challenges with our product.
This is not a springboard into other areas or jobs at Swapcard, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Swapcard. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.
Missions and Scope
- Communicating efficiently and effectively with our customers - we use Intercom conversations to do most of our support, but you'll also be talking to customers via video calls every now and then (webinars etc.)
- Owning customer communications and issues from initial contact until resolution, or escalation to the appropriate SME when needed
- Becoming an encyclopedia of knowledge about how Swapcard works and what it is capable of for all user types and plans
- Being the one responsible, along with the Success team, to ensure that all customers have a great experience with our platform - a crucial part of the role is ensuring we make Swapcard as intuitive, reliable, bug-free and fast as possible
- Working directly with Product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Continuously identify Help Center content gaps and record knowledge
What do we look for :
- Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
- Previous experience working in a troubleshooting environment
- 1-2 years of technical support experience
- Solid understanding of tech fundamentals + modern day tools (Slack, Notion, Intercom, JIRA, Gainsight
- Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
- Ability to troubleshoot and utilize resources to answer questions on baseline topics
- Strong customer focus (excels at + enjoys helping customers)
- Ability to take on + action feedback
- Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
- Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- Strong problem solving skills (ability to think critically and learn on-the-fly)
- Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
Swapcard’s Interview process
Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.
- Screening Interview with a recruiter from our people team
- A remote exercise to demonstrate and assess your skills
- Manager review with your future reporting manager
- Leadership review with one of our department leaders
- Reference check conducted by our people team
- Offer
Swapcard's Values
COMMUNITY MANAGER
Who we are:
We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.
Job purpose:
The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management.
Job details:
Location: Remote – Open to candidates based in Nicaragua and Costa Rica.
Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone).
Type: Full-Time Employment Agreement.
Availability: Immediate availability preferred.
Language Proficiency:
- Spanish: Native.
- English: Intermediate proficiency (B2+).
Key Responsibilities:
Community Engagement and Relationship Building:
- Objective: Foster meaningful interactions to enhance brand presence and loyalty.
- Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback.
- Build relationships with influencers, brand advocates, and key stakeholders.
- Monitor community sentiment and recommend strategies to enhance engagement.
Content Posting and Distribution:
- Objective: Ensure consistent and strategic content delivery across platforms.
- Schedule and post content according to the editorial calendar and campaign objectives.
- Optimize content formats (e.g., images, videos, stories) for platform-specific requirements.
- Collaborate with content creators and designers to align messaging and visuals.
On-Site Content Creation and Event Coverage:
- Objective: Capture dynamic content and engage audiences in real-time during events and activations.
- Attend client events, conferences, or activations to document and create live content.
- Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage.
- Publish real-time updates on social platforms to maximize event visibility and engagement.
Social Media Strategy and Trend Analysis:
- Objective: Drive innovation by leveraging industry trends and insights.
- Track key metrics such as engagement rates, follower growth, and audience sentiment.
- Compile comprehensive reports with actionable insights for internal teams and clients.
- Evaluate campaign effectiveness and suggest improvements for future initiatives.
Crisis Management and Brand Protection:
- Objective: Safeguard the client’s reputation in high-stakes situations.
- Identify potential issues or risks in online communities and respond proactively.
- Develop and execute crisis response strategies in collaboration with clients and leadership.
- Maintain transparency and professionalism when addressing sensitive matters.
Required Academic Background:
Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience.
Required Skills and Experience:
- Minimum 5 years of experience in community management or digital marketing roles.
- Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter.
- Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics.
- Proficiency in project management tools like Monday.com, Asana, or Notion.
- Strong knowledge of content management systems and editing tools.
- Fluent in English and Spanish, with exceptional writing and editing skills.
Soft Skills:
- Creative thinker: Ability to generate unique engagement ideas and campaigns.
- Proactive: Stays ahead of trends to maintain competitive advantage.
- Analytical mindset: Skilled at interpreting performance data to inform strategies.
- Leadership: Demonstrates confidence and reliability when mentoring team members.
- Problem solver: Excels in high-pressure situations, particularly during crises.
Key success metrics:
- Growth in audience size and engagement rates across managed platforms.
- Positive client feedback on community strategies and event coverage.
- Timely execution of content posting and reporting.
- Increased visibility and brand awareness through on-site content creation and trend-based strategies.
- Successful mentorship and performance improvements within the community management team.
How to apply:
If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:
- Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.
- Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred.
APPLY HERE: https://boombit.bamboohr.com/careers/263?source=aWQ9MTQ%3D
CUSTOMER SUCCESS MANAGER
Working at Thoropass
At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other.
Our team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team.
What We Do
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Thoropass helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.
We are a rapidly expanding team based out of New York and growing. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2024 and beyond.
About The Job
We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests.
Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.
Key Responsibilities
- Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
- Help improve customer experience through data analysis
- Contribute to tutorials and communications
- Maximize customer retention
- Aid in innovative product design and development
Key Skillsets / Knowledge Requirements
- Strong communication skills in English, both written and verbal
- Detail oriented with strong organizational skills
- Ability to handle multiple priorities
- Demonstrated leadership qualities
- High computer literacy and ability to learn new software
- Passion for service
Educational Requirements And Career Experience
- Bachelors degree
- 2-6 years of experience in a customer-facing role and startup SaaS experience
Compensation & Benefits
- Competitive base salary
- Exceptional private healthcare
- Early equity in a fast-growing company
- Hybrid work-from-home model
- Unlimited PTO
- Home office equipment
- Monthly wellness and home Wi-Fi stipend
#hybrid
Equal Opportunity
Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.
APPLY HERE: https://boards.greenhouse.io/thoropass/jobs/5240149004?gh_src=95cce8d74us
CUSTOMER SERVICE ADVISOR
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
CUSTOMER SERVICE REPRESENTATIVE- PART TIME- EVENINGS/WEEKEND
We are hiring for part-time customer service representatives. This is an eight-week contract and you must be able to work:
Mon-Thurs 6 PM – 11 PM EST (two 15-minute breaks and 30-minute lunch) and Saturday 12 PM – 6 PM EST (30-minute lunch).
Ÿ Must have your own PC computer to workon (cannot have MAC, Chrome, Lenex, etc.).
Ÿ Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.
Description
Ÿ Handle outbound calls within an acceptable time period in a courteous and professional manner.
Ÿ Good computer skills.
Ÿ Strong ability to grasp material and concepts quickly and effectively.
Ÿ Effectively and professionally resolve shareholder concerns.
Ÿ Update database in an accurate and timely manner after each call.
Ÿ Keep up to date on Campaign specifics.
Ÿ Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.
Ÿ May also be assigned to handle inbound calls – respond to inbound calls within an acceptable time period in a courteous and professional manner.
Ÿ May be assigned to handle ‘Toplist’ inbound & outbound calling (contacting shareholders with large investments).
Ÿ Escalate complaints and issues to Supervisor when necessary.
Ÿ Keep the management team informed of customer feedback.
Ÿ May be assigned to assist with quality(monitor and pull calls, etc.) as a ‘peer monitor’.
Ÿ May be assigned to handle routine administrative tasks for operations, training or quality.
Ÿ May be assigned to respond via email or telephone, to inquiries received via email or internet.
Ÿ May be assigned to handle “compliance’ or ‘escalated’ inquiries.
Qualifications
Ÿ 6 months+ experience of Customer Service, Data Entry, etc.
Ÿ Ability to read, write, and speak English.
Ÿ Ability to follow a script word for word for 6-8 hours/day.
Ÿ Internet speed requirements include 50 download and 10 upload.
Ÿ Ability to take or place a high volumeof calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.
Pay And Benefits
The pay range for this position is $20.00 - $20.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 31, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
CLIENT SUCCESS TEAM OPERATIONS COORDINATOR
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Team Operations Coordinator (Remote) to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. The Floating Backup will be expected to handle regular reporting, communicate campaign performance, and step in to help with other tasks as needed to maintain smooth operations while our team members are out of the office. This role is designed to be flexible, adapting to periods when additional support is needed.
Key Responsibilities:
- Campaign Management & Execution: Assist in building, launching, and optimizing campaigns. Ensure campaigns are executed smoothly and troubleshoot any issues that arise during team member absences.
- Client Communication: Act as the primary point of contact for clients in the absence of team members. You will be responsible for providing updates on lead delivery status, addressing client questions, and ensuring clients are informed about the ongoing performance of their campaigns.
- Internal Team Collaboration: Work closely with internal teams to ensure that campaigns are running on track. Communicate any updates, changes, or issues promptly, and keep team members aligned on the goals, progress, and adjustments needed during a team members absence.
- Quality Control: Perform quality checks on client facing deliverables to ensure they meet the company and client standards before being delivered. Ensure accuracy and high-quality execution in all materials.
- Reporting & Updates: Maintain communication with both clients and internal teams regarding campaign performance. Ensure timely delivery of reports and status updates, addressing any potential issues before they become problems.
- Additional Support: Provide additional assistance as needed, including data entry, updating internal platforms, managing calendars, or other related tasks that may arise during team absences.
CUSTOMER SERVICE ASSOCIATE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.