Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

*DESCRIPCIÓN DEL PUESTO*

Dar correcto ingreso al paciente, asesorando al mismo sobre los servicios que se prestan; a través de la correcta ejecución de tareas y procesos según el área que le toque desarrollar. Recepción de carnet, toma de datos, relación con la atención directa de pacientes.

*OFRECEMOS*

Q4,275.00

Prestaciones de Ley

Parqueo

Jornada de Lunes a Viernes, turnos rotativos

6:00 a 15:00

7:00 a 16:00

8:00 a 17:00

9:00 a 18:00 según necesidades del área

*REQUISITOS*

Diversificado

Experiencia de un año como mínimo en servicio al cliente

Proactivo

Orientación al logro

Responsable

At Evertreen, we are on a mission to make sustainability accessible and actionable. As we grow, we are looking for a Customer Support Specialist who is passionate about helping people and delivering exceptional service.

🔹 Key Responsibilities:

• Respond to customer inquiries via email, chat, and other channels
• Provide timely, empathetic, and accurate support
• Assist clients with questions about tree-planting projects, platforms, and accounts
• Collect and report user feedback to improve our services
• Collaborate with internal teams (tech, operations, ESG) to resolve customer issues

🔹 Requirements:

• Excellent communication skills in Spanish and English
• A proactive, positive, and customer-first mindset
• Experience in customer service or support roles is a plus
• Ability to multitask and work independently
• Familiarity with digital tools (CRM systems, help desk software)

🔹 What We Offer:

• A mission-driven, international work environment
• The opportunity to support meaningful environmental projects
• Flexible working hours and remote options
• Room for growth and personal development

About Spark Advisors

We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just five years, we've partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91 and a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.

It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.

Join us: we're always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

Please note:

• This is a full-time time hourly paid position with a pay range of $25.00 - $27.00 per hour
• This is a remote-first position with a preference for an individual residing in Pacific Time Zone or Mountain Time Zone
  
  

Key Responsibilities

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
  
  

Skills Knowledge and Expertise

• Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
• Qualifications:
• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Compensation

Hourly Range

$25—$27 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
  
  

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we're unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

La Fundación Ciudad del Saber está en busca de un/a Agente de Servicio al Cliente que se una al equipo de trabajo para la atención y supervisión de espacios recreativos dentro del campus.

En la Fundación Ciudad del Saber creemos en la igualdad, valoramos nuestra diversidad y no dejamos a nadie fuera.

Declaramos que en nuestros procesos de reclutamiento y selección brindamos igualdad de oportunidades y no discriminamos por raza, edad, nacionalidad, sexo, credo ni orientación sexual o identidad de género.

Nuestro equipo

Tiene la misión de garantizar el uso adecuado, seguro y ordenado de los espacios recreativos de la Ciudad del Saber, fomentando el respeto, la convivencia y el bienestar entre los usuarios del campus. A través de la supervisión, la orientación y la atención directa, contribuimos a que estas áreas sigan siendo un punto de encuentro para la comunidad, el deporte y la cultura.

¿Qué hace esta posición?

¡Serás la cara de la Fundación frente a nuestros usuarios y visitantes del Parque Ciudad del Saber!

Tendrás a tu cargo la atención directa a los usuarios y la supervisión del uso de espacios como canchas deportivas, gazebos y áreas verdes. Serás responsable de realizar rondas periódicas, atender requerimientos e incidencias, asegurar el cumplimiento del reglamento de uso y registrar novedades que contribuyan a la mejora continua del servicio.

También serás parte de las operaciones de atención en recepción y de los canales institucionales de contacto, brindando una experiencia amable, clara y eficiente para todos los usuarios.

Entre Tus Principales Funciones

• Realizarás rondas constantes para verificar el uso correcto de las áreas recreativas del campus.
• Atenderás a los usuarios de manera cordial, empática y profesional.
• Explicarás y velarás por el cumplimiento del reglamento de uso de canchas, gazebos y zonas comunes.
• Promoverás una cultura de respeto y convivencia.
• Verificarás y registrarás las reservas de espacios, asegurando el cumplimiento de los procedimientos.
• Resolverás situaciones o conflictos de manera efectiva, o los canalizarás según corresponda.
• Registrarás incidentes o novedades, reportando oportunamente al área responsable.
• Atenderás llamadas, correos electrónicos y gestionarás solicitudes en recepción.
  
  

¿Eres la persona que estamos buscando?

• Cuentas con un título universitario o formación técnica (deseable en atención al cliente, relaciones públicas o áreas afines).
• Tienes experiencia previa en atención al cliente, especialmente en campo o en espacios recreativos.
• Te caracteriza una excelente comunicación verbal y habilidades interpersonales.
• Tienes capacidad para manejar situaciones de conflicto de forma calmada y asertiva.
• Eres proactivo, responsable y comprometido/a con el cumplimiento de normas.
• Te encantaría trabajar al aire libre y en constante movimiento.
• Tienes conocimiento básico de herramientas digitales (tabletas, reservas en línea, sistema operativo Windows, Salesforce).
• Será necesario que puedas comunicarte en nivel intermedio del idioma de inglés.
  
  

Condiciones generales

• Se requerirá que tengas disponibilidad para laborar en horarios rotativos, incluyendo fines de semana y días festivos.
  
  

Compensación y beneficios

• Estarás expuesto/a a capacitaciones, eventos, conferencias y talleres casi a diario en temas muy diversos. Para que te hagas una idea, encuentra aquí nuestra cartelera de eventos: https://ciudaddelsaber.org/eventos.
• Podrás participar en muchísimas actividades de integración y bienestar que van desde remar en un equipo de Bote Dragón y unirte a nuestro Conjunto Folclórico, hasta ser parte de un programa de salud financiera.
• Contamos con una cultura de innovación, donde proponer y validar ideas es parte del día a día.
• A tan solo 7 minutos caminando, encontrarás la Plaza Ciudad del Saber, que con múltiples opciones gastronómicas.
• Ofrecemos un salario competitivo con beneficios únicos, como licencia de paternidad extendida, un entorno pet friendly, Acceso gratuito a gimnasio y piscina, además de cobertura de emergencias dentro del campus con el servicio de ambulancia "Vive".
• Verás el impacto de tu trabajo en el cumplimiento de nuestra misión de impulsar innovación para el cambio social, a través del humanismo, la ciencia y los negocios.
• Conoce más sobre nuestra organizacional en nuestra página web: https://ciudaddelsaber.org/cultura-organizacional y sobre nuestros beneficios en nuestro portal de beneficios: https://beneficios.ciudaddelsaber.org/
  
  

¿Estás listo/a para formar parte de este equipo que transforma espacios para el conocimiento, la cultura y la innovación?

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

Aqui na Concentrix, somos um fornecedor líder global de experiência do cliente, soluções e tecnologia, melhorando o desempenho dos negócios para algumas das melhores marcas do mundo, incluindo mais de 100 clientes da Fortune 500 e mais de 125 clientes da nova economia. Prestamos suporte a mais de 40 países em 6 continentes e falamos mais de 40 idiomas em toda a empresa. No B2B, oferecemos serviços de renovação, aquisição de clientes, sucesso do cliente, gerenciamento de contas e gerenciamento de canais, todos adaptados às necessidades de nossos clientes.

O Especialista Sênior em Sucesso do Cliente dará suporte ao nosso cliente com um nível de complexidade moderado a alto para cultivar e construir relacionamentos sólidos com o cliente, garantindo a satisfação e o envolvimento do cliente. Ele/ela é responsável por desenvolver um alto nível de conhecimento de produtos e serviços para atender às dúvidas e preocupações dos clientes. O foco principal é promover ativamente o uso e a venda de produtos e serviços. É responsável por trabalhar de forma eficaz com nossas equipes de entrega comercial global para garantir que as expectativas dos clientes sejam atendidas.

Requisitos:

- Português B2+.

- Horário de trabalho flexível

- Preferencialmente, experiência em vendas B2B/B2C

- Disponibilidade imediata

Você tem:

Mais de 1 ano de experiência sólida como CSR/SDR sênior, especialista em suporte técnico sênior, instrutor, S.M.E., Q.A., supervisor, entrada de dados, back office ou atribuições temporárias para funções mais sênior.

Capacidade de adaptação

Flexibilidade

Comunicação clara

Habilidades de apresentação oral

Informações para gerenciamento de parcerias

Experiência em aprender novas tecnologias e bancos de dados

Habilidades de resolução de problemas

Excelente conhecimento dos programas do MS Office

Conhecimento de computação em nuvem é uma vantagem

Experiência ou disposição para trabalhar em um ambiente híbrido

Você precisará:

Compreender o uso dos clientes até o momento e os direitos e soluções aprimoradas que eles adquiriram.

Identificar as necessidades dos clientes, as lacunas e as possíveis recomendações do catálogo.

Identificar oportunidades de upgrade nos departamentos dos clientes.

Realizar análises reativas de casos, identificando tendências e problemas.

Conhecer o catálogo para fazer recomendações.

Determinar o uso do serviço e realizar análise de tendências, configurar CSAMs para discussões de renovação e briefing/folha de verificação diária para CSAMs.

Gerenciar diariamente um grande volume de tíquetes e entregas por meio do sistema e de e-mail.

Manter a qualidade das entregas esperadas para cada processo ou movimento.

Essa é a responsabilidade do analista de seguros ou de outros membros da equipe de gerenciamento.

Manter os sistemas necessários atualizados com as informações mais recentes (por exemplo, tíquetes do Service Now).

Informar o gerente de linha sobre qualquer mau funcionamento dos sistemas e ferramentas necessários para concluir as tarefas do cliente.

Desenvolver um excelente nível de conhecimento do produto para falar de forma inteligente com os clientes e responder com êxito a objeções específicas.

Capturar com sucesso as expectativas, as experiências, a satisfação e a probabilidade de abandono do atendimento ao cliente.

Tomar medidas por meio dos canais de comunicação apropriados para tratar das preocupações dos clientes.

Garantir um alto nível de profissionalismo em todas as interações com clientes e partes interessadas.

Colaborar com equipes multifuncionais e com a gerência para proporcionar uma experiência superior ao cliente.

Outras tarefas conforme atribuídas e necessária

Acerca del puesto

Los Especialistas de atención al cliente (Experts) son los embajadores de Uber en la ciudad y los responsables de atender personalmente a los socios conductores, quienes son nuestros principales clientes. Buscamos crear la mejor experiencia para ellos en nuestros Centros de Atención Presencial, conocidos internamente como Greenlights.

Los Greenlights son lugares en que nuevos conductores aprenden a utilizar la plataforma y conocen cómo funciona el sistema para poder conducir con Uber. En estos lugares, principalmente buscamos generar compromiso a lo largo del tiempo, aumentando el sentido de comunidad entre los conductores y el sentimiento de respaldo de Uber.

Por eso, nuestros especialistas son la cara de Uber para los socios conductores. Tienen una visión orientada al cliente, muy buenas habilidades de comunicación, empatía, voluntad de resolver los problemas y facilidad para atraer a nuestra plataforma a los posibles nuevos socios.

En este puesto, se te alentará a compartir las oportunidades de ingresos económicos con los potenciales socios conductores, ayudar a incorporar a nuevas personas para que se unan a nuestro modelo, adaptarse rápidamente a un negocio en constante crecimiento y brindar un apoyo excepcional a las personas que ya forman parte de la plataforma.

¡Esta es una gran oportunidad para trabajar con un excelente equipo de operaciones y aprender del negocio de Uber, desde la raíz!

En Esta Posición, Tendrás Oportunidad De

• Ofrecer soporte presencial de 5 estrellas a nuestros socios conductores
• Guiar a los socios conductores a través del proceso de incorporación y de todas las herramientas que necesitan para tener éxito en nuestra plataforma
• Dar sesiones informativas a grupos de nuevos conductores para prepararlos para conducir y usar la aplicación con precisión
• Ayudar a los socios conductores a solucionar cualquier problema que experimenten (por ejemplo, problemas con la aplicación)
• Continuar posicionando Uber, generando una conexión positiva con nuestros socio-conductores y entusiasme por ser parte de nuestro modelo
• Mantenerse al tanto de las nuevas políticas, procedimientos y programas de Uber que afectan a los socios conductores
• Contribuir con información valiosa del negocio para mejorar la experiencia del conductor a través del equipo de operaciones
  
  

Requisitos:

• 1 año de experiencia comprobada en atención al cliente presencial.
• Capacidad para adaptarse rápidamente a las nuevas tecnologías. Manejo intermedio-avanzado de equipo de cómputo.
• Excelentes habilidades de comunicación, capacidad de interactuar, negociar y conectar con muchos tipos de personalidades.
• Pasión por vender nuestro producto a posibles socios conductores.
• ¡Pasión por trabajar en equipo y empoderar a otros!
• Capacidad para resolver problemas de manera rápida y eficiente.
• Habilidad para identificar dificultades y proponer soluciones.
• Automotivación e Inteligencia emocional.
  
  

Puntos extra si posees:

• Una combinación de experiencia en ventas minoristas y atención al cliente.
• Nivel de inglés intermedio-básico: capacidad para leer y comprender correos electrónicos, comunicaciones internas y materiales de apoyo.
• Familiaridad o uso intermedio de Google Workspace.

Tesco Travel Money Advisor - Tesco Carrickfergus – Part time

Job Type: Permanent

Hours per week: 20

Salary: £13.00 per hour + Monthly Bonus Incentive

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits

• A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
• Opportunity to earn a monthly bonus on top of base salary for hitting targets
• Pension with a great Pension Provider – Scottish Widows.
  
  

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

• Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
  
  

What do I need to have?

• Numerically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and covering vast amounts of currency regularly daily
• IT proficient – You’ll be dealing with computers and in house till systems and ordering systems throughout the day. You will receive full training on our systems, however a basic understanding will give you a great start.
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
  
  

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test too that’ll you’ll complete.
• Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
• Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
  
  

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

Acerca del puesto

Los Especialistas de atención al cliente (Experts) son los embajadores de Uber en la ciudad y los responsables de atender personalmente a los socios conductores, quienes son nuestros principales clientes. Buscamos crear la mejor experiencia para ellos en nuestros Centros de Atención Presencial, conocidos internamente como Greenlights.

Los Greenlights son lugares en que nuevos conductores aprenden a utilizar la plataforma y conocen cómo funciona el sistema para poder conducir con Uber. En estos lugares, principalmente buscamos generar compromiso a lo largo del tiempo, aumentando el sentido de comunidad entre los conductores y el sentimiento de respaldo de Uber.

Por eso, nuestros especialistas son la cara de Uber para los socios conductores. Tienen una visión orientada al cliente, muy buenas habilidades de comunicación, empatía, voluntad de resolver los problemas y facilidad para atraer a nuestra plataforma a los posibles nuevos socios.

En este puesto, se te alentará a compartir las oportunidades de ingresos económicos con los potenciales socios conductores, ayudar a incorporar a nuevas personas para que se unan a nuestro modelo, adaptarse rápidamente a un negocio en constante crecimiento y brindar un apoyo excepcional a las personas que ya forman parte de la plataforma.

¡Esta es una gran oportunidad para trabajar con un excelente equipo de operaciones y aprender del negocio de Uber, desde la raíz!

En Esta Posición, Tendrás Oportunidad De

• Ofrecer soporte presencial de 5 estrellas a nuestros socios conductores
• Guiar a los socios conductores a través del proceso de incorporación y de todas las herramientas que necesitan para tener éxito en nuestra plataforma
• Dar sesiones informativas a grupos de nuevos conductores para prepararlos para conducir y usar la aplicación con precisión
• Ayudar a los socios conductores a solucionar cualquier problema que experimenten (por ejemplo, problemas con la aplicación)
• Continuar posicionando Uber, generando una conexión positiva con nuestros socio-conductores y entusiasme por ser parte de nuestro modelo
• Mantenerse al tanto de las nuevas políticas, procedimientos y programas de Uber que afectan a los socios conductores
• Contribuir con información valiosa del negocio para mejorar la experiencia del conductor a través del equipo de operaciones
  
  

Requisitos:

• 1 año de experiencia comprobada en atención al cliente presencial.
• Capacidad para adaptarse rápidamente a las nuevas tecnologías. Manejo intermedio-avanzado de equipo de cómputo.
• Excelentes habilidades de comunicación, capacidad de interactuar, negociar y conectar con muchos tipos de personalidades.
• Pasión por vender nuestro producto a posibles socios conductores.
• ¡Pasión por trabajar en equipo y empoderar a otros!
• Capacidad para resolver problemas de manera rápida y eficiente.
• Habilidad para identificar dificultades y proponer soluciones.
• Automotivación e Inteligencia emocional.
  
  

Puntos extra si posees:

• Una combinación de experiencia en ventas minoristas y atención al cliente.
• Nivel de inglés intermedio-básico: capacidad para leer y comprender correos electrónicos, comunicaciones internas y materiales de apoyo.
• Familiaridad o uso intermedio de Google Workspace.

En Supermercados Bravo buscamos Supervisor Servicio al Cliente.

La misión del puesto es: velar por el buen funcionamiento del área de caja, así como brindar un buen servicio al cliente y asistirlos ante cualquier requerimiento.

Requisitos:

Grado: Estudiante termino de Mercadeo, Administración o afines.

Conocimientos especializados:

• Manejo de efectivo
• Dominio de Workspace
• Habilidades en la detección de Billetes Falsos
• Conocimientos de caja
• Uso veriphone
  
  
  

Experiencia laboral requerida: 2 a 3 años en puestos similares, en sectores como: Hotelería, restaurantes y tiendas (retail).

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description

Primary Job Duties & Responsibilities

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services.

Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.

Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.

Handles the answering of questions regarding prescription insurance, medication coverage, and mail-order prescriptions so that our members better understand their coverage and options.

Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.

Organizes training sessions to educate internal staff on premium customer service processes, policies, and best practices.

Performs required training to understand how to use tools available to recall necessary information.

Documents all customer correspondence and maintains confidential records of patient information.

Required Qualifications

N/A

Preferred Qualifications

Bilingual Spanish

Education

High School or GED equivalent.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in July of 2025.

We’ve Got You Covered With a Variety Of Shifts. We Are Currently Hiring For Schedules With Start Times That Range Between The Following Hours

• 3:30 PM - 4:30 PM EST (Ohio, Delaware, Pennsylvania, Maryland, New Jersey)
• 2:30 PM - 3:30 PM CST (Illinois)
• 1:30 PM - 2:30 PM MDT (Utah)
• 12:30 PM - 1:30 PM MST (Arizona)
  
  

Note: Shifts are Monday through Friday with weekends as assigned.

What You'll Do

• Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts and procedures.
• Navigates a computerized system for responding and/or troubleshooting to customer questions.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
  
  

How You'll Do It

• Handles complex customer service inquiries and problems via telephone, digital or chat channels.
• Utilizes effective verbal communication and problem solving skills to handle customer service inquiries.
• Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.
• Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.
• Documents Customer files.
  
  

Qualifications You'll Need

Preferred Requirements

• H.S. Diploma or GED
• 1+ years customer service experience
  
  

Physical And Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.
  
  

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#INDDFS

#ZRDFS

#Remote

#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline

The application window for this position is anticipated to close on Jun-14-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $18.00 to $21.22. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan
  
  

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

About Spark Advisors

We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just five years, we've partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91 and a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.

It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.

Join us: we're always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

Please note:

• This is a full-time time hourly paid position with a pay range of $25.00 - $27.00 per hour
• This is a remote-first position with a preference for an individual residing in Pacific Time Zone or Mountain Time Zone
  
  

Key Responsibilities

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
  
  

Skills Knowledge and Expertise

• Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
• Qualifications:
• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Compensation

Hourly Range

$25—$27 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
  
  

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we're unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

This is an onsite position.

Major Job Duties

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPX systems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
  
  

Education And Experience

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experience preferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but not required
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT and weekends as needed during busy season
• Spanish Required
  
  

PERKS WITH US!

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program
  
  

This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Act as the first point of contact between internal and external Financial Services clients.

• Daily revise generic emails and e-faxes of all Divisions by discerning between PO, Non PO and ticket emails and e-faxes in order to correctly log each transaction received.
• Review all incoming invoices by checking in the corresponding ERP to avoid duplicate payments and incorrect invoice categorization.

Requirements:

• Studies in Business Administration, Accounting or Finance.
• Advanced English level.
• 1 year of experience.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

¿Quiere construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que están comprometidos en usar maneras seguras, responsables y sustentables de nutrir al mundo. Este puesto está en el negocio de nutrición y salud animal de Cargill, con el que mejoramos vidas a través de una mejor nutrición. Nuestro equipo investiga, innova y crea soluciones que brindan resultados más saludables para nuestros clientes.

PROPÓSITO

El/La Coordinador (a) de Servicio al Cliente apoyará actividades de servicio al cliente para nuestro equipo en Costa Rica. Buscamos un (a) profesional que contribuya a optimizar y monitorear el envío y las devoluciones, incluyendo el procesamiento de pedidos complejos de los clientes y la resolución de problemas de pedidos o entregas. Manejo de quejas , reclamos, indicadores de desempeño y análisis de indicadores de servicio al cliente.

RESPONSABILIDADES

• Informar a los clientes sobre el estado de los pedidos, facturas, solicitudes y otra información necesaria para la satisfacción del cliente.
• Ejecutar estrategias de servicio al cliente.
• Participar en proyectos de mejora continua.
• Proporcionar apoyo a proyectos y compromisos de mejora que requieren una comprensión básica de las prácticas y procedimientos de servicio al cliente.
• Ingresar y darle seguimiento a los pedidos hasta la entrega.
• Manejar los indicadores de servicio de manera mensual.
• Coordinar el cumplimiento de todos los requisitos del cliente.
• Administración de quejas y reclamos
• Manejar los problemas básicos bajo supervisión directa, mientras que dirige los temas más complejos hacia el personal adecuado.
• Otros deberes asignados
  
  

CALIFICACIONES

Mínimas

• Bachiller Universitario en carreras como: Administración de Empresas, Mercadeo, Ingeniería industrial o carreras afines.
• Conocimientos de excel a nivel intermedio.
• Dominio del paquete de Microsoft Office (Power Point-Power Bi- Outlook)
• 2 años de experiencia previa en coordinación de servicio al cliente comprobable
• Excelentes habilidades de comunicación.
• Manejo de indicadores KPIs en servicio al cliente.
• Manejo de reportes y análisis de datos.
  
  

Preferidas.

• Nivel básico de ingles (B2)
• Manejo de Power BI
• Conocimientos de un ERP (SAP – NIS)
  
  

En Cargill, todas las personas son importantes. Cargill está comprometido a crear y mantener un ambiente de trabajo inclusivo y diversificado, donde todos y todas son tratados con dignidad y respeto. Alineados con nuestros Principios Guía, Cargill prohíbe cualquier tipo de discriminación y acoso contra cualquier persona o candidato (a) con respecto a: raza, etnia, color, religión, nacionalidad, descendencia, sexo, género, identidad de género, expresión de género, orientación sexual, edad, discapacidad, embarazo, información genética, estado civil, estatus familiar, país de origen, afiliación a sindicato o cualquier otro estatus protegido por la ley. Cargill también cumple todas las leyes y reglamentos nacionales y locales aplicables, relacionados a la discriminación o empleabilidad.

About The Role

CSRs will provide excellent support through their interactions with customers, delivering a world-class standard of customer service. They will naturally build rapport and engage in every interaction, whether through ticket systems or phone calls (inbound and outbound), while being passionate advocates for riders and drivers and addressing any questions that may arise.

What you will do?

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
• Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Ability and proactivity to develop initiatives and proposals aimed at continuous improvement of processes in the business line.
• Ability to drive processes and resolution under certainty through analytical thinking, initiative and customer obsession
• Ability to establish, create and improve processes
• Work on improvement initiatives for the LOB
  
  

Basic Qualifications

• Proven proactivity and insights generation
• Advanced English Proficiency
• Excellent Customer Service Skills
• Customer Service experience is a plus
• Excellent verbal, written and interpersonal communication skills
• Multitasking
  
  

Preferred Qualifications

• For graveyard shift overnight working experience is a plus
• At least 1 year of working experience in customer service roles