Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description

Primary Job Duties & Responsibilities

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services.

Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.

Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.

Handles the answering of questions regarding prescription insurance, medication coverage, and mail-order prescriptions so that our members better understand their coverage and options.

Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.

Organizes training sessions to educate internal staff on premium customer service processes, policies, and best practices.

Performs required training to understand how to use tools available to recall necessary information.

Documents all customer correspondence and maintains confidential records of patient information.

Required Qualifications

N/A

Preferred Qualifications

Bilingual Spanish

Education

High School or GED equivalent.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Sueldo base

17 US$/h - 19,40 US$/h (de la descripción del empleo)

¡Cada vez estas más cerca de tocar el cielo! ✈️

Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino. 🎯

Agente de Servicio al Cliente Part Time - PTY

En este rol, realizaras y aseguraras la excelencia en el servicio, brindando un trato ágil y oportuno; con el fin de cumplir con los deberes y responsabilidades establecidos en los manuales operativos y del Sistema de Gestión Integral.

Funciones Específicas

• Atender, orientar y direccionar al pasajero en cada punto de contacto, de acuerdo con lo establecido en los procedimientos; con el fin de garantizar que la operación de los vuelos se maneje de forma segura y así obtener calidad en el servicio.
• Asegurar un excelente servicio al cliente de acuerdo con los comportamientos de Hospitality.
• Apoyar al Supervisor, Agente Líder u otros colaboradores, en caso de retrasos, vuelos interrumpidos, sobreventa o cancelaciones, realizando las funciones que se le asignen; con el fin de garantizar el mejoramiento continuo de la organización.
• Promover y gestionar la venta de productos y servicios adicionales (ancillaries), con el objetivo de contribuir al cumplimiento de las métricas de venta del equipo y mejorar la experiencia del pasajero.
  
  

Requisitos

• Formación académica: Técnica, Tecnólogo o Profesional.
• Experiencia laboral: experiencia mínima de 6 meses como agente de servicio al cliente part time
• Requisitos: flexibilidad para trabajar en el aeropuerto en horarios rotativos
• Idioma: inglés B2 intermedio
  
  

Lugar de la vacante: Panamá

Sabemos que contigo ¡vamos a ganar!

Position: Brand Assistant

Reports to: Operations Manager

Role

The Brand Assistant will play a pivotal role in supporting various business functions, including relationship management, business development, sales support, and administrative tasks. This position requires excellent communication skills, strong organizational abilities, and a proactive approach to achieving results.

Responsibilities

• Assist with CRM management, lead generation reporting, and team follow-ups to meet KPIs.
• Conduct outreach to influencers, research potential leads, and nurture partnership relationships.
• Maintain accurate records, update sales contacts, and manage email communication.
• Collaborate with cross-functional teams to support project delivery and client satisfaction.
• Contribute to process improvements, problem-solving, and data analysis initiatives.

Results

• Efficiently manage relationships and CRM operations for improved client satisfaction and partnerships.
• Drive business growth through successful outreach and revenue opportunities.
• Provide timely sales support, enhancing efficiency and client retention.
• Ensure effective project delivery and client satisfaction through collaboration.
• Identify and implement process improvements for enhanced operational efficiency.
• Analyze data and provide valuable insights for strategic decision-making.
• Demonstrate professionalism and effective teamwork for a positive work environment.
• Maintain high levels of customer satisfaction through exceptional service.
• Drive towards achieving KPIs and deliverables for tangible results.
• Adapt to changing priorities and demonstrate flexibility in achieving organizational

Requirements

• Excellent communication skills
• Strong organizational abilities
• Attention to detail
• Analytical thinking
• Proactive approach
• Tech savviness
• Adaptability
• Team collaboration
• Customer focus
• Problem-solving skills
• Results orientation
• Emotional intelligence

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Now Hiring Marketing Manager - Salary $2,000 Monthly.

We are looking for an experienced Marketing Manager to create and execute marketing strategies and content plans for our client, a US Home Mortgage Company.

Requirements:

- Min. Experience: 5+ years in digital marketing and content creation.

- Solid analytical mindset and organizational skills.

- Advanced Skills in English & Spanish (oral and written).

- High leadership and teamwork skills.

- Strong graphic design skills and creativity in Canva or other tools.

- Experience with CRM, lead generation and Meta Ads campaigns.

- Main areas and skills:

1) Ability to create and implement a marketing plan with KPI tracking and multiple channels (social media, paid ads, website landing pages, etc).

2) Ability to create lead generation workflows with CRM like Go-High-Level or similar. Know-how in integrations and marketing customization.

3) Meta Ads campaign management skills (FB, IG).

Bonus Points If you have:

- Graphic design skills in Adobe Suite and Canva

- Social media management skills to create and post content plans.

- Experience with platforms such as FB, IG, LinkedIn, TikTok, X and YouTube.

- Useful Tools: G-suite, Go-High-Level platform, Mailchimp, Social Media KPI Tools, and AI tools.

- Studies: Marketing, Business Administration, Advertising, Graphic Design or related fields.

Benefits:

- Hybrid position: 3 days in office / 2 days from home

- You will become work from home after 3 months

- US-based client with long-term stability

- Salary paid in U.S. dollars

- Bonus for internet or gas (restrictions apply)

- PTO accrual: 1.25 days per month

- Seniority program and more!

Ready to take the next step in your career?

¿Cuál es el rol?

Velar por la experiencia del cliente en el uso del producto móvil o fijo, según corresponda al puesto, asegurando que los procesos, servicios y canales de atención estén diseñados y ejecutados desde una visión centrada en el cliente. Es responsable de definir y evolucionar el journey del cliente, recogiendo feedback real y proponiendo mejoras a las áreas implicadas.

¿Cómo aportas valor?

• Garantizar que el journey del cliente esté alineado con una experiencia eficiente y satisfactoria.
• Ser el vínculo entre las áreas de producto, procesos, atención y calidad, con foco en la visión del cliente final.
• Recoger e interpretar la voz del cliente para impulsar mejoras reales en procesos, servicios y canales.
• Proponer iniciativas que eleven la experiencia tanto en canales tradicionales (voz) como digitales (app, web, redes sociales, etc).
• Definir y mantener actualizado el Customer Journey del producto (móvil o fijo), en colaboración con otras áreas.
• Identificar puntos de fricción en la experiencia del cliente y priorizar su resolución.
• Recoger y analizar feedback directo de usuarios a través de distintos canales y fuentes (NPS, encuestas, RRSS, agentes, etc.).
• Coordinar con las áreas de Producto, Procesos, Calidad y Atención para garantizar una implementación coherente.
• Proponer acciones de mejora continua que impacten positivamente la experiencia del cliente.
• Acompañar lanzamientos de nuevos productos o servicios, asegurando que la experiencia de uso esté contemplada desde el diseño.
• Promover una cultura centrada en el cliente dentro de la organización.

¿Qué necesitas?

Educación:

• Titulación universitaria en áreas como Comunicación, Diseño de experiencia, Administración, Ingeniería o similares.

Habilidades:

• Visión de cliente y pensamiento centrado en el usuario
• Capacidad de análisis y síntesis de información
• Comunicación clara y persuasiva
• Empatía y orientación a la mejora continua
• Conocimiento de metodologías de diseño de experiencia o mapeo de journeys
• Valorable inglés intermedio-avanzado

Experiencia:

• Experiencia previa de 2-3 años en diseño de experiencia de cliente, atención o mejora de procesos
• Conocimiento del sector telecomunicaciones, productos móviles o fijos
• Interacción habitual con áreas de producto y canales de atención
• Valorable participación en proyectos de transformación o digitalización

Descripción del Puesto

Buscamos un(a) Supervisor(a) de Atención al Cliente orientado(a) a resultados y con habilidades de liderazgo excepcionales, para dirigir y gestionar un equipo de agentes de atención al cliente. Este rol es fundamental para asegurar la calidad del servicio, la eficiencia operativa y la satisfacción del cliente a través de una gestión estratégica de las operaciones diarias y la mejora continua de los procesos.

Responsabilidades Principales:

• Liderar y gestionar las actividades diarias del equipo de agentes, garantizando el cumplimiento de los procesos y políticas de negocio.
• Realizar reuniones matinales diarias con el equipo para revisar objetivos, compartir actualizaciones clave y alinear prioridades del día.
• Apoyar a los agentes en la resolución de casos escalados, asegurando una resolución eficaz y la satisfacción del cliente.
• Monitorear y evaluar el desempeño del equipo mediante KPIs, proporcionando retroalimentación y coaching constante.
• Identificar e implementar oportunidades de mejora en procesos y experiencia del cliente.
• Realizar auditorías de calidad por agente, detectando áreas de mejora y diseñando planes de capacitación personalizados.
• Colaborar estrechamente con áreas interdepartamentales (logística, ventas, CAT, finanzas y Point Programs) para resolver casos de segundo nivel.
• Participar activamente en auditorías globales, asegurando el cumplimiento de procesos y la preparación de evidencias requeridas.

Requisitos:

Formación Académica:

Licenciatura en Administración de Empresas, Ingeniería Industrial, Mercadeo, Psicología, Comunicación o carreras afines.

Experiencia:

• Experiencia previa liderando equipos en call center o servicio al cliente.
• Sólida experiencia en resolución de problemas complejos y trabajo interdepartamental.
• Conocimiento práctico en gestión de KPIs y auditorías de calidad.

Habilidades Técnicas:

• Manejo de herramientas ofimáticas (Office), internet móvil, CRM y sistemas de gestión de tickets.

Role Overview:

As an Authoring Specialist, you will create and maintain compliant Safety Data Sheets (SDSs) for our clients' chemical products. Leveraging your expertise in global hazard communication, 3E Generate proficiency, and Spanish skills, you'll independently manage SDS authoring, ensuring accuracy and meeting regulatory standards across various languages and regions.

Responsibilities:

• Prioritize and manage SDS assignments in AMP based on deadlines and scope, potentially involving multiple languages and regions.
• Independently author compliant SDSs in 3E Generate using customer data, templates, and regulatory guidance.
• Ensure accurate chemical product classification according to UN Purple Book, EU CLP, US OSHA, and other relevant systems.
• Apply correct hazard and precautionary phrases in appropriate languages.
• Verify the presence and accuracy of all necessary translations.
• Communicate with French- or Spanish-speaking clients via AMP to address QC questions and provide feedback clarification.
• Reference 3E Insight, BCL, and other regulatory sources for accurate authoring.
• Collaborate on complex cases or regulatory interpretation.
• Meticulously manage document versions and track updates for consistency.
• Independently prioritize and complete multiple assignments to meet deadlines within EU business hours.
• Maintain a strong focus on regulatory compliance and customer responsiveness.
• Interpret and apply SOPs and regulatory standards in authoring workflows.
• Provide professional responses to Customer Care and QC.

Requirements:

• Language: fluency (read, write, speak) in Spanish.
• Classification: Proven ability to accurately classify chemicals under recognized systems.
• Regulatory Application: Experience applying regulatory rules to author SDSs in 3E Generate.
• Independent Authoring: Experience authoring SDSs using base chemicals, customer inputs, and references.
• Customer Interaction: Experience responding to customer questions via AMP during QC.
• Translation Management: Ability to ensure complete and accurate translations in SDS documents.
• Regulatory Referencing: Proficient in using 3E Insight, BCL, and other regulatory sources.
• Collaboration: Ability to collaborate on complex issues.
• Education: Bachelor's degree in a science-related field.
• Experience: 3+ years of SDS authoring experience across multiple regions.

Technical Skills:

• Minimum 3 years of SDS authoring experience with a strong track record.
• Strong understanding of GHS regulations (EU CLP, OSHA HazCom, WHMIS) and at least one other global framework (e.g., LATAM GHS, APAC).
• Advanced classification skills (UN Purple Book, EU CLP, US OSHA).
• Experience using 3E Insight or equivalent regulatory databases.
• Familiarity with multilingual SDS requirements and translation validation.

Soft Skills:

• Ability to interpret and apply SOPs and regulatory references independently.
• Strong customer service orientation in a fast-paced environment.
• Excellent attention to detail for accuracy in all aspects of SDS authoring.
• Strong time management and prioritization skills.
• Independence and accountability in delivering high-quality work.
• Collaborative when needed for complex cases.
• Proficiency with Microsoft Office tools.
• Adaptability and resilience in a high-volume, deadline-driven environment.

Preferred Qualifications (Optional):

• Certification in EHS, ISO, AIHA, or Dangerous Goods.
• Experience with additional global GHS regulations.
• Familiarity with other SDS authoring software.
• Additional language proficiency.

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

¿Te fascina la organización de proyectos complejos? ¿Quieres digitalizar procesos clave de grandes empresas? ¿Te apasiona el poder transformacional de la tecnología? ¿Quieres acelerar tu carrera, formar parte de una startup premiada a nivel mundial y trabajar con un equipo excepcional?

Si es así, sigue leyendo!

Apli construye software para transformar la atracción y selección de talento. Ayudamos a las empresas más grandes de la región a reclutar a gran escala con inteligencia artificial. Tu misión (si decides aceptarla), será liderar las implementaciones del software de Apli en nuestros clientes y ayudarles con la transformación digital de sus procesos de selección de talento.

⚠️PARA POSTULAR LEE HASTA EL FINAL⚠️

Como Customer Success, trabajarás con clientes para asegurarte que alcancen sus objetivos y el valor prometido por el equipo de ventas. Te convertirás en su asesor de confianza en soluciones del futuro del trabajo, desarrollarás un entendimiento profundo de sus procesos de reclutamiento, les mostrarás cómo agilizarlos con nuestra tecnología y supervisarás la implementación y adopción de nuestra solución.

Para esta posición, debes sentirte en comodidad revisando objetivos de negocio y procesos con directivos de grandes empresas, entendiendo sus requerimientos, desglosando problemas complejos con un enfoque disciplinado y combinando analítica y lógica de negocios para proponer soluciones.

Unirte a Apli, una startup reconocida como una de las empresas más innovadoras en el mundo, es una excelente manera de tener un progreso profesional más rápido que en trabajos tradicionales, consultoras o grandes compañías de tecnología. Estarás rodeado por algunas de las personas más talentosas en sus áreas, que trabajan en Apli porque valoran la misión de crear soluciones de alto impacto.

✅En un día típico en Apli vas a:

• Trabajar junto con clientes para entender sus procesos y necesidades
• Coordinar a los equipos de servicios profesionales y ciencia de datos de Apli para asegurar que damos solución a las necesidades de los clientes
• Analizar datos de los clientes para desarrollar ideas de cómo mejorar su experiencia
• Compartir ideas al equipo de producto de Apli a partir de tu experiencia con los clientes
• Construir relaciones significativas con tomadores de decisiones clave de nuestros clientes Fomentar ventas incrementales

🚀Eres la persona que buscamos si tienes…

• Disponibilidad para trabajar de 9 a 18 horario México.
• Experiencia gestionando clientes B2B por al menos 2 años
• Mínimo 3 años de experiencia laboral en Client Success, gestión de proyectos, consultoría o implementación de sistemas
• Más de un año trabajando en entornos Remote First
• Alta organización y capacidad de realizar tareas múltiples
• Proactividad y energía
• Excelentes habilidades de comunicación y persuasión
• Excelentes capacidades de análisis y síntesisMuy alta capacidad de aprendizaje
• Pasión por la tecnología
• Espíritu emprendedor

😍Estaremos encantados contigo si además...

• Experiencia trabajando en una startup, empresa de tecnología de rápido crecimiento o consultora
• Has reportado a CEOs
• Tienes inglés avanzado
• Experiencia en gestión de proyectos tecnológicos como product owner o scrum master

⛔NO serás un buen fit para esta posición si:

• Buscas un trabajo predecible con procesos establecidos
• Esperas una supervisión cercana de tus actividades
• Te estresas fácilmente
• Necesitas constante reconocimiento para mantener tu motivación

🫶Lo que Apli te ofrece:

• Trabajo 100% remoto y un equipo multicultural
• Salario competitivo de hasta USD 2500 si cumples con todos los requisitos, incluyendo los deseables
• Plan de carrera

Si vives en 🇲🇽:

• Contratación directa
• Prestaciones de ley
• Seguro de gastos médicos mayores
• Computadoras Apple18 días de vacaciones

Si vives en el resto de Latam:

• Pago USD a través de Deel
• Feriados de tu país
• Vacaciones según la ley de tu país

👉🏼Para postular debes hacerlo a través de nuestro bot en la Career Page, seleccionando la vacante "Customer Success". Al ser nuestro principal producto, es muy importante que te sientas comodidad usando este tipo de tecnología, el reclutador virtual te hará bastantes preguntas por chat y una prueba psicométrica, estas son para que podamos determinar tu perfil y dar con la persona ideal para el puesto.

💙Únete a Apli por:

• Enorme potencial de crecimiento y alto grado de autonomía
• Aprendizaje diario y coaching continuo
• Trabajo de la mano con management y CEO
• Ambiente de alto crecimiento y multicultural
• Startup con impacto en miles de personas

Sobre Apli: Apli fue nombrada una de las empresas más innovadoras del mundo por la revista FastCompany y fue seleccionada por MIT como una de las empresas líderes en la construcción del futuro del trabajo. Los inversionistas de Apli incluyen fondos de venture capital líderes en México, Estados Unidos y Europa.

• Aprende más:https://www.hbs.edu/about/video.a
• spx?v=1_vo23t4gjhttps://expansion.mx/carrera/2021/05/10/maquinas-para-contratar-mejores-humanos

OBJETIVOS DEL CARGO: Garantizar el flujo de la cadena de suministros a través de recepción, grabación, seguimiento y cierre de órdenes de compra, atención a reclamos, devoluciones y despachos en lead time establecido.

Requisitos del puesto:

- Ingeniero/a Industrial, Administración de empresas y/o Mercadeo y Publicidad.
- Mínimo 2 años de experiencia en puestos similares en empresas textiles (deseable).
- Inglés intermedio oral y escrito.

* Alto compromiso en el servicio al cliente.
*Excelentes relaciones interpersonales.
*Proactividad.
*Organización y planificación del trabajo.

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

The Customer Service Manager will oversee the customer support operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries and issues. This role requires excellent leadership skills and a customer-centric approach.

Responsibilities—what you'll do:

• Team Leadership: Lead and manage the customer service team, providing guidance, training, and support to ensure high performance and professional development.
• Customer Support: Oversee the handling of customer inquiries, issues, and complaints, ensuring timely and effective resolution.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure team performance and customer satisfaction.
• Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and effectiveness.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for service improvement.
• Collaboration: Work closely with other departments, including sales, product development, and marketing, to ensure a cohesive approach to customer service.
• Escalation Management: Handle escalated customer issues and complaints, ensuring they are resolved satisfactorily.
• Reporting: Prepare regular reports on customer service performance, trends, and areas for improvement.

Requirements:

• Bachelor's degree in Hospitality, Business, Marketing, or a related field
• Minimum of 3-5 years experience in customer service, with at least 2 years in a managerial role
• Customer-centric with a focus on delivering exceptional service
• Strong problem-solving and conflict resolution abilities.
• Strong interpersonal and communication skills
• Familiarity with CRM systems
• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Track record of success at work or in school
• An ability to solve complex problems with minimal guidance
• Experience in high performance work or school environments
• Willingness to work hard and persevere
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

About Us: Spinwheel Assist specializes in training and job placement for virtual assistants and sales specialists. We equip our candidates with the skills and resources needed to thrive in the industry, connecting them with clients who require their expertise.

Job Description

We are seeking a highly motivated Sales Development Specialist to join our team. In this role, you will be responsible for identifying and generating new business opportunities through outbound prospecting; cold/ warm calling. You will play a crucial part in the sales process by engaging potential clients, understanding their needs, and setting up meetings for the sales team.

Responsibilities

Conduct outbound prospecting through cold calling, email outreach, and social selling.

Research and understand customer pain points to tailor messaging accordingly.

Set up meetings and appointments between potential clients and the sales team.

Maintain and update CRM records with lead interactions and pipeline progress.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Proven experience in sales, business development, or customer-facing roles.

Strong verbal and written communication skills.

Ability to conduct persuasive outreach and handle objections effectively.

Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.

Benefits:

Comprehensive training program to develop your skills as a virtual assistant.

Access to a network of clients seeking virtual assistance services.

Flexible work hours and the ability to work remotely from anywhere.

Competitive compensation based on experience and performance.

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Customer Experience Specialist:

As a member of our dynamic Customer Experience (CX) team, you will play a pivotal role in crafting a world-class experience for every guest, embracing each interaction as an opportunity to ignite fanaticism and be a driving force behind our commitment to excellence. We are seeking a self-motivated leader who excels in critical thinking, responding promptly, and resolving issues effectively.

What You’ll Do:

• As a key member of our growing CX team, you’ll be an individual contributor dedicated to delivering swift, accurate, and empathetic responses to all CAVA guest inquiries across various channels, including email and 3rd Party sites as necessary.
• Take charge of problem-solving common complaints while identifying trends and immediate issues for collaboration with partners in operations, food and beverage, and other stakeholders.
• Adhere to established protocols for escalated incidents and navigate inquiries to relevant personnel requiring special attention.
• Provide real-time feedback to regional leadership teams, contributing to the development of immediate solutions.
• Cultivate a deep passion for the CAVA experience and products, staying well-informed of changes in our seasonal menu and ingredients to enhance our guests' experience.
• Utilize communication tools such as Outlook, Slack, and Zoom for seamless collaboration with internal teams.
• Utilize our customer service platform and other internal systems to effectively manage customer contacts and accounts.
• This position will work 20 hours a week
• Saturday-Sunday - 8hrs, Monday - 4hrs **Flexible

The Qualifications:

• Exhibit a genuine passion for delivering extraordinary, world-class customer service.
• 1+ year experience in a customer service/support role.
• Quick Learner: Showcase adaptability and confidence as a quick learner, able to work both independently and collaboratively with the team.
• Proactive: Demonstrate a proactive mindset, fearlessly identifying issues and presenting fresh approaches to the team.
• Analytical: Leverage analytical skills to swiftly identify anomalies and trends in customer contacts, facilitating the prompt resolution of issues.
• Possess impeccable spelling, grammar, and communication skills.
• Previous experience with Zendesk, Slack, Outlook, and account management system experience is a plus

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO paid parental leave, plus paid opportunities to give back to the community.
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand.
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all-cash range.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Descripción del puesto

Estamos buscando a una persona altamente organizada y proactiva para unirse a nuestro equipo como Coordinadora de cita y agenda. En este rol, serás responsable de gestionar eficientemente las citas y la agenda de la empresa, asegurando una programación fluida y sin contratiempos. Serás el punto de contacto principal para coordinar reuniones, eventos y actividades, garantizando que todo se desarrolle de manera eficiente y puntual.

Si te apasiona la organización, la planificación y trabajar en un entorno dinámico, ¡esta posición es para ti!

Requisitos:

Requisitos y cualificaciones

• Experiencia previa en roles de coordinación o administración.
• Excelentes habilidades de organización y gestión del tiempo.
• Capacidad para trabajar de manera autónoma y en equipo.
• Excelentes habilidades de comunicación y atención al detalle.
• Conocimientos básicos de herramientas informáticas y software de gestión de agendas.

• Aeropuerto Punta Cana - República Dominicana
• Tiempo completo presencial
  
  

El agente de servicio al pasajero desempeña un papel crucial en la experiencia de viaje de nuestros pasajeros. Este profesional amable y eficiente se encarga de recibir a los pasajeros en el mostrador de check-in, proporcionándoles asistencia con el proceso de registro de equipaje, emitiendo tarjetas de embarque y asegurando una experiencia sin problemas desde el inicio de su viaje.

El agente debe ser capaz de manejar situaciones de alta presión con calma, brindar información precisa sobre políticas de equipaje y horarios de vuelo, y garantizar que todos los pasajeros estén debidamente documentados para abordar sus vuelos de manera segura. La cortesía, la atención al detalle y la habilidad para comunicarse de manera efectiva son esenciales en este rol, que forma parte integral del compromiso de la aerolínea con la satisfacción del cliente y la puntualidad de los vuelos.

Requerimientos

• Estudiante universitario
• Conocimientos avanzados del idioma ingles
• Disponibilidad de horario
• Dispuesto a trabajar en el Aeropuerto La Isabela