CUSTOMER SERVICE ADVISOR
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
CUSTOMER SERVICE REPRESENTATIVE- PART TIME- EVENINGS/WEEKEND
We are hiring for part-time customer service representatives. This is an eight-week contract and you must be able to work:
Mon-Thurs 6 PM – 11 PM EST (two 15-minute breaks and 30-minute lunch) and Saturday 12 PM – 6 PM EST (30-minute lunch).
Ÿ Must have your own PC computer to workon (cannot have MAC, Chrome, Lenex, etc.).
Ÿ Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.
Description
Ÿ Handle outbound calls within an acceptable time period in a courteous and professional manner.
Ÿ Good computer skills.
Ÿ Strong ability to grasp material and concepts quickly and effectively.
Ÿ Effectively and professionally resolve shareholder concerns.
Ÿ Update database in an accurate and timely manner after each call.
Ÿ Keep up to date on Campaign specifics.
Ÿ Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.
Ÿ May also be assigned to handle inbound calls – respond to inbound calls within an acceptable time period in a courteous and professional manner.
Ÿ May be assigned to handle ‘Toplist’ inbound & outbound calling (contacting shareholders with large investments).
Ÿ Escalate complaints and issues to Supervisor when necessary.
Ÿ Keep the management team informed of customer feedback.
Ÿ May be assigned to assist with quality(monitor and pull calls, etc.) as a ‘peer monitor’.
Ÿ May be assigned to handle routine administrative tasks for operations, training or quality.
Ÿ May be assigned to respond via email or telephone, to inquiries received via email or internet.
Ÿ May be assigned to handle “compliance’ or ‘escalated’ inquiries.
Qualifications
Ÿ 6 months+ experience of Customer Service, Data Entry, etc.
Ÿ Ability to read, write, and speak English.
Ÿ Ability to follow a script word for word for 6-8 hours/day.
Ÿ Internet speed requirements include 50 download and 10 upload.
Ÿ Ability to take or place a high volumeof calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.
Pay And Benefits
The pay range for this position is $20.00 - $20.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 31, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
CLIENT SUCCESS TEAM OPERATIONS COORDINATOR
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Team Operations Coordinator (Remote) to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. The Floating Backup will be expected to handle regular reporting, communicate campaign performance, and step in to help with other tasks as needed to maintain smooth operations while our team members are out of the office. This role is designed to be flexible, adapting to periods when additional support is needed.
Key Responsibilities:
- Campaign Management & Execution: Assist in building, launching, and optimizing campaigns. Ensure campaigns are executed smoothly and troubleshoot any issues that arise during team member absences.
- Client Communication: Act as the primary point of contact for clients in the absence of team members. You will be responsible for providing updates on lead delivery status, addressing client questions, and ensuring clients are informed about the ongoing performance of their campaigns.
- Internal Team Collaboration: Work closely with internal teams to ensure that campaigns are running on track. Communicate any updates, changes, or issues promptly, and keep team members aligned on the goals, progress, and adjustments needed during a team members absence.
- Quality Control: Perform quality checks on client facing deliverables to ensure they meet the company and client standards before being delivered. Ensure accuracy and high-quality execution in all materials.
- Reporting & Updates: Maintain communication with both clients and internal teams regarding campaign performance. Ensure timely delivery of reports and status updates, addressing any potential issues before they become problems.
- Additional Support: Provide additional assistance as needed, including data entry, updating internal platforms, managing calendars, or other related tasks that may arise during team absences.
CUSTOMER SERVICE ASSOCIATE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
One of Insight Global’s Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Chicago Heights, IL. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. This role is fully onsite, Monday-Friday.
Compensation: $18/hr- $20/hr
Day to day:
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
Requirements:
- 1-2 years of office customer service experience
- Bilingual (Spanish & English)
- Exceptional customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Join us in delivering outstanding service to our clients while growing your career as a Customer Service Representative!
REPRESENTANTE DE VENTAS Y SERVICIO AL CLIENTE
Organización Ramirez está buscando un representante de ventas para unirse a nuestro equipo en nuestra oficina de California. Esta persona buscará activamente y atraerá a posibles clientes para vender nuestros productos y/o servicios.
El candidato ideal está orientado a resultados, tiene hambre de adquisición de clientes y es apasionado por contribuir al crecimiento de los ingresos.
Responsabilidades:
- Demostrar, promocionar y vender los productos y servicios de Organización Ramirez - Presentar estratégicamente las funcionalidades y las proposiciones de valor clave a los clientes potenciales
- Desarrollar y fomentar relaciones - Mantener una comunicación cercana con los prospectos para cerrar ventas y promover la retención de clientes
- Cumplir y superar objetivos - Lograr metas individuales y de equipo mensuales y trimestrales para la adquisición de nuevos clientes
- Rastrear el progreso y los resultados - Registrar las interacciones con los prospectos y rastrear el cumplimiento de objetivos en el sistema CRM
- Investigar y entender el mercado objetivo - Mantenerse al tanto de las tendencias de la industria, las mejores prácticas y las oportunidades de mercado generales de la Organización Ramirez
Requisitos:
- 1-2 años de experiencia vendiendo un producto o servicio
- Título universitario o equivalente
- Necesita ser ciudadano estadounidense o tener un permiso válido para trabajar en los EE.UU. (Documento de Autorización de Empleo o EAD)
- Excelente capacidad para gestionar y construir relaciones
- Capacidad demostrada para cumplir y superar metas de adquisición
- Habilidades avanzadas en comunicación, ventas y negociación
- Impulso implacable por entender y satisfacer las necesidades de los clientes potenciales
- Familiaridad con sistemas CRM y Microsoft Office Suite
Acerca de Organización Ramirez:
Organización Ramirez es una organización de ventas dedicada a proteger a cada niño y servir a todas las personas trabajadoras.
Nuestros empleados disfrutan de una cultura laboral que promueve la diversidad.
Beneficios de Organización Ramirez incluyen:
- Horario flexible con pago semanal: Entendemos la importancia del equilibrio entre el trabajo y la vida personal, y ofrecemos un horario flexible que se adapta a tus necesidades. También recibirás un pago semanal con una estructura generosa de bonificaciones semanales y mensuales, asegurando la estabilidad financiera
- Posición 100% remota: ¡Disfruta de la comodidad y conveniencia de trabajar desde tu propia casa o en cualquier otro lugar que prefieras!
- Capacitación semanal liderada por los principales líderes: Creemos en el desarrollo personal y profesional continuo. Con capacitaciones semanales dirigidas por los principales líderes, tendrás la oportunidad de mejorar tus habilidades y crecer dentro de nuestra organización
- Seguro de vida: Valoramos el bienestar de nuestros empleados y ofrecemos cobertura de seguro de vida para apoyar su seguridad
- Reembolso de seguro médico: ¡Tu salud también nos importa! Proveemos reembolso de seguro médico para asegurar que estés bien cuidado
Los empleados también pueden aprovechar la posibilidad de trabajar de forma remota.
CUSTOMER SERVICE REPRESENTATIVE
Job Title: Customer Service Representative
Location: Pembroke Pines, FL
Job-Type: Direct Hire
Referral Fee: +/- $750
Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time.
Position Overview
Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.
Main Duties/Responsibilities:
- Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
- Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).
- Troubleshoot and resolve product issues, working with account managers and technical teams.
- Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
- Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
- Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
- Provide information on products and services, as well as updates on returns.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Ability to build rapport with clients.
- Strong organizational skills with the ability to prioritize and multitask.
- Professional and positive demeanor over the phone.
- Excellent written and verbal communication skills.
- Service-oriented with the capability to resolve customer grievances.
- Proficient computer skills and ability to learn new software.
Education and Experience:
- Previous experience in customer service and/or technical support roles.
- Technology-related experience is a plus.
- Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.
- High school diploma or equivalent required; a college degree is a plus.
- Customer service experience required.
- Experience with a related product or service preferred.
VIRTUAL - CUSTOMER CARE TEAM LEAD
Join AO’s Growing Bilingual Market – Veterans Welcome!
AO’s bilingual market is expanding rapidly, and we are actively seeking talented, ambitious multilingual (Spanish, English, and other language skills) leaders to join our dynamic team. We deeply value the skills and dedication that veterans bring to the table, and with our specialized mentorship and training, you'll have the opportunity to maximize your earnings and build the career you deserve. Whether you're a military veteran or a bilingual individual seeking a fulfilling career, AO offers a supportive environment where you can thrive.
Top candidates will be:
- Professional, reliable, and detail-oriented
- Fast learners with a disciplined work ethic
- Positive, client-focused, and solution-driven
We offer/benefits:
- Work from Home – Enjoy the flexibility of working remotely from anywhere
- Flexible Schedule – Tailor your hours to suit your lifestyle
- Weekly Pay – Get paid weekly for your hard work
- Bonuses – Rewarding performance-based incentives
- Health Insurance Reimbursement – Comprehensive health support
- Life Insurance – Protect your future and your loved ones
- Retirement Plan – Secure your financial future with our robust retirement options
Your Duties:
- Learning and Growing: Absorb valuable knowledge and skills while working collaboratively with a team of professionals
- Adapting to Technology: Utilize technology tools that enhance your efficiency and streamline your work processes
- Building Connections: Develop strong, lasting relationships with clients and team members, creating a positive work environment
- Contributing to Success: Take an active role in driving sales initiatives and implementing strategies to help the company thrive
We welcome veterans who are ready to transition into civilian life with a rewarding career path. To be considered, please submit your resume and compensation requirements. In the interest of community wellness, all interviews will be conducted via Zoom video conferencing.
REMOTE SALES REPRESENTATIVE
HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Sales Representative (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $2,000 - 2,500 USD/month + commissions
Schedule: Monday to Friday, 7:00am - 3:30pm Pacific Time
Job Overview:
Our client is a machinery company seeking for a motivated and results-driven Sales Representative to join their rain gutter materials distribution company. In this role, you will be responsible for generating new business opportunities, developing relationships with their customers (roofing and gutter contractors) to buy their materials from them.
This position offers the opportunity to work in a fast-paced environment where you can make a significant impact on the company's growth.
Responsibilities:
- Identify and pursue new sales leads through various channels including cold calling and lead generation.
- Conduct market research to understand customer needs and industry trends.
- Present and demonstrate products to potential clients, highlighting their benefits and features.
- Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
- Track sales metrics and report on performance against targets.
Qualifications, Skills and Key Competencies:
- Extensive mechanical experience, roofing, and/or gutter experience or relevant experience.
- A strong sales acumen, excellent communication skills, and a passion for customer service.
- Experience in inside sales
- Fluent English and ideally fluent Spanish
- Strong understanding of market dynamics and customer behavior.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently as well as part of a team to achieve sales goals.
Benefits:
- Paid time off of 10 days per year
- US holidays
APPLY HERE: https://recruiterflow.com/hirelatam/jobs/657
CUSTOMER SERVICE REPRESENTATIVE
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative
What You’ll Do
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
- Meet and exceed service level goals.
- Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Preferred Experience
- Advanced English Level
- High School Diploma
- Expert understanding of desktop operating systems including Microsoft Windows 2000.
- General understanding of internet technologies
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Superior oral and written communication skills
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
APLICA AQUÍ: https://careers.cognizant.com/global-en/jobs/43448/customer-service-representative/?source=JB-11500
CUSTOMER SERVICE ADVISOR
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
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R1567672
SERVICIO AL CLIENTE TELEFÓNICO
Misión
Ofrecer a los clientes actuales y potenciales una adecuada atención, asesoría y resolución a sus consultas y solicitudes en función a las políticas, procedimientos y normas establecidas por la organización, lo anterior con el objetivo de brindar un servicio diferenciado y de calidad en los diferentes canales de atención gestionados por el Centro de Contacto
Áreas De Responsabilidad
- Servicio al cliente a través de los diferentes canales de atención según sea el rol asignado (call center personas, empresas, chat, correos institucionales y redes sociales)
- Resolución en primera línea y en los casos de segundo nivel brindar el adecuado control y seguimiento de los mismos
Condiciones laborales
- Lugar de trabajo: Edificio Central, San José Centro
- Modalidad: Hibrida
- Horario: lunes a viernes de 08:00 a.m. a 5:00 p.m. o de 09:00 a.m. a 06: p.m., u 10:00 a.m. a 07:00 p.m. y los días sábados de 09:00 a.m. a 07:00 p.m. y los domingos de 09:00 a.m. a 06:00 p.m. con un día libre sea sábado o domingo, y con un período de descanso, que no forma parte del tiempo efectivo de trabajo, de lunes a domingo de una hora y quince minutos .
VIRTUAL CUSTOMER SERVICE REPRESENTATIVE
Company’s Overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Virtual Customer Service Representative:
The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.
CUSTOMER EXPERIENCE REPRESENTATIVE
Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.
Overview of the Role
Join our team as a Customer Experience Representative and embark on a journey where you'll be an essential part of various projects involving multicultural teams distributed worldwide. This role isn't just about providing customer support; it's about building relationships, solving problems, and ensuring customer satisfaction. We're seeking individuals who are proactive, detail-oriented, and possess excellent analytical abilities, along with strong teamwork and multitasking skills. As a Customer Experience Representative, you'll play a vital role in supporting our customers, addressing their inquiries, and providing solutions to their needs. Your ability to understand customer requirements and tailor your support accordingly will be crucial for success in this role.
In this role you will
- What will my main tasks be?
You'll immerse yourself in supporting our customers, addressing their inquiries, and providing solutions to their needs. This involves effective communication, problem-solving, and ensuring customer satisfaction.
- How will I contribute to the team?
Your role is crucial in maintaining positive relationships with our customers, ensuring their needs are met, and providing valuable feedback to improve our products and services.
- Will I collaborate with other departments?
Yes, you'll work closely with various departments such as sales, marketing, and product development to address customer inquiries and enhance the overall customer experience.
- What methodologies will I be using?
You'll utilize customer service best practices, effective communication techniques, and problem-solving skills to address customer needs efficiently.
Are You the Right Fit?
- Do you have experience in customer service roles?
Previous experience in customer service roles is preferred, but not mandatory. We value individuals who are proactive, empathetic, and possess strong communication skills.
- How do you handle challenging situations?
We're looking for individuals who can remain calm under pressure, empathize with customers' concerns, and efficiently resolve issues to ensure customer satisfaction.
- What languages do you speak?
Proficiency in English is required. Additional language skills are a plus, particularly languages spoken in regions where our customers are located.
What We Offer
- Competitive Compensation Package: We offer a competitive compensation package to reward your hard work and dedication.
- Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.
- nternational Exposure: Join an international company with diversity and multicultural inclusion, providing you with exposure to different cultures and perspectives.
- Opportunity for Growth: We provide opportunities for career advancement and skill development, allowing you to grow both personally and professionally within the company.
- Supportive Work Environment: Experience a supportive work environment where your contributions are valued, and your ideas are encouraged.
- Work-Life Balance: We value work-life balance and offer flexible work arrangements to accommodate your personal needs.
- Continuous Learning: Access to training and development programs to enhance your skills and knowledge in customer service and related areas.
- Employee Benefits: Enjoy a range of employee benefits, including health insurance, retirement plans, and other perks to support your overall well-being.
ESPECIALISTA EN SERVICIO AL CLIENTE
Acerca de Nosotros
En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.
El Rol
Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.
Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.
En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.
Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.
Responsabilidades
- Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
- Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
- Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
- Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
- Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
- Investigar y resolver preguntas complejas de los clientes.
- Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
- Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
- Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
- Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
- Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
- Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.
Habilidades y Experiencia Deseadas
- Dominio del ingles
- 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
- Tienes un título universitario de una institución acreditada.
- Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
- Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
- Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
- Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).
Aptitudes Preferidas
- Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
- Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
- Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.
Rango de Compensación Mensual
DOP $38,700 - $60,100 por mes
APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004
CUSTOMER SERVICE REPRESENTATIVE
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
As the face of our customers, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
- Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
- Preparing tickets, determining fares and routing to assure passenger's travel needs are met
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications:
- High school graduate or equivalent certificate
- Minimum of 18 years old
- Excellent interpersonal skills with proficiency in English and Spanish
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for entire shift, as well lift and handle baggage
- Ability to travel to other countries for training purposes
- Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
- Legally authorized to work in Dominican Republic without sponsorship
- Ability to meet the Company attendance standards and uniform and appearance standards
- Ability to obtain a valid US Visa
Preferred Qualifications:
- Previous airline, travel, or hospitality work experience
- Bachelor’s degree
- Hold a valid passport and US Visa
CUSTOMER SERVICE SUPPORT
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values Are
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together
Job Summary
The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.
Job Responsabilities
- Manage and resolve customer complaints.
- Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
- Enter new customer information into the system.
- Update existing customer information.
- Process orders, and service renewal requests.
- Promote customer loyalty and retain clients.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Document call information according to standard operating procedures.
Skills
- Verbal and written communication skills
- Process adherence
- Listening skills
- Customer service oriented
- Objective Judgment
- Adaptability
- Team work
- Stress tolerance
- Good data entry and typing skills.
- English Level B2 or upper.
Benefits
Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.
CUSTOMER CARE REPRESENTATIVE
Job Description
Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!
Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!
We offer competitive pay in line with Mexican industry standards.
Resumes in English only will be considered.
We are looking for:
Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.
Responsibilities:
- Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
- Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
- These clients, once assigned, do not change unless issues arise.
- You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
- This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
- There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
- Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
- Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
- Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
- As taxes and finances can be a tough subject for some clients, you will be expected and trained to deal with confusion, upset clients, and tough situations, technical knowledge in our arena, and you will be expected to manage any crisis situation with charm and grace.
- Maintain confidentiality of client information and adhere to industry regulations and standards.
- Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
- Assist with special projects and initiatives as assigned by management.
- Help other departments when needed (if needed) and any other responsibilities as assigned
- The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD
Qualifications:
- Native-level proficiency in English
- Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
- Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
- Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficiency in Google Suite
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Knowledge of basic accounting principles and tax regulations is a plus.
Tools/Systems/Applications:
Slack
Insightly
Zoom
Google Suite
System requirements :
- This offer requires the use of your own device.
- Internet Speed: At least 10mbps
- CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
- Storage: Minimum 256GB SSD or 500GB HDD
- Operating System: Windows 11 Pro - We’ll assist with installation.
- Audio: A good quality headset preferably equipped with noise cancellation
- Video: A laptop/pc with a webcam or a good-quality webcam
To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.
A few perks to consider once hired include:
- Permanent Work from home.
- We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
- This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
- Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
- Equal Staff Opportunity. No company politics.
- Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
- Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
- Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
- We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
- Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.
Working Hours:
- Our USA business hours include MANDATORY overlap for this position of 8:00 am to 5:00 pm Arizona time.
- Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required.
- We need someone available for on-call emergencies (outside of normal working hours. Only when needed).
Our Culture And Benefits
- We offer a full-time contract with consistent and reliable work hours. This leads to consistent compensation, which is sought after by most freelancers and independent contractors.
- USA exposure working under a Top 1% ranked CPA for tax strategy.
- Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work.
- Equal Staff Opportunity. No company politics.
- Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
- Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it.
- Work-life balance: We provide a flexible working schedule and conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
- We strive to streamline our systems & processes. We provide incentives based on performance and the novel ideas that have been implemented.
- Staff Referral Bonus Program.
APPLY HERE: https://app.usebraintrust.com/jobs/14640/?utm_channel=jobboard&gh_src=06bf3def4us&utm_source=linkedin
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin
CUSTOMER SERVICE AGENT (HYBRID & WORK FROM OFFICE)
As a Customer Service Agent, You Will
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities
- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
- Champion company core values and other company programs
- Other duties as assigned
Requirements
- Previous experience in Customer Service is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
About You
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- A desire to grow and drive your career forward
Why work with us?
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About Us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.