Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

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We are looking for a Sales Representative, your core activity will be to contact customers already subscribed to a global technology leader and understanding their needs to help them grow by offering IT solutions to replace their current subscriptions or to improve their current service. Using your sales experience and effective communication skills daily to open up great conversations with your customers and closing that sale so you can take home the juicy commisions!!

* Advance English Level

* Selling Skills!

* Dynamic

* Inbound Sales experience (6+ months)

* Consultative Sales Skills

* Business to Business Sales (Desired)

* Career Path and Growth

* Full Time

* Paid Training

* High Base Salary

* Night transportation

* Free Life Insurance

* Educational Assistance Program

* Recreation Areas

* Internal Clinic

* Free WIFI

* Above the law benefits

* Referral Friends Bonus.... and MUCH more!!

We are seeking outgoing, organized and friendly SALES agents to join our growing team and provide a Top service to our customers over the phone. In this position, you will interact directly with our customers to answer questions, sole problems and provide guidance.

We are looking for:

* Advance English Level (85%)

* Internet Speed (10 Mbps)

* Dynamic

* Full time position

* No experience Need

* Customer service experience (is a plus)

* Good communication skills

We Offer you:

* Hiring Bonus

* Career path and Growth

* Paid Training

* Free Life Insurance

* Educational Assistance Program

* Recreation Areas

* Internal Clinic

* Above the law benefits .... and MUCH more

We are seeking for outgoing, organized and friendly customer service agents to joing our growing team and provide Top-notch service to out customers over the phone. 

In this role, you will interact directly with our customers to answer questions. solve problems, provide education and mantain our company´s reputation for high-quality service.

We are looking for:

* High level of English (85%)

* Schedule Flexibility

* Excellent Interpersonal and Communication skills.

We Offer you:

* Above the law benefits

* Paid Training

* Discretionary Days.... and MUCH more!

We are looking for:

Retention specialists to communicate with our customers, members and employees to increase loyalty and retain their business or service.

You need to analyze customer feedback, negotiate with them to provide and implement retention strategies.

 You Need:

* High Level of english (85%)

* Excellent Customer Service Skills

* Conflict Resolution Skills

* Advance Communication and Interpersonal Skills

* Empathy and patience

* Schedule Flexibility

We OFFER you:

* Base Salary + Bonuses

* Above the law benefits

* Paid Training

* Discretionary Days ......and Much More!

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

Requirements: 

• 1 year of experience in technical support (desired).
• 1 year of experience in call center (desired).
• Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,  issues with platforms or other applications.
• Advanced English (85%).
• Advanced Portuguese (85%)
• Knowledge in Windows. 

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels.

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

Requirements: 

• 1 year of experience in technical support (desired).
• 1 year of experience in call center (desired).
• Knowledge in cloud systems.
• Knowledge or experience in VPN, printers, hardware, Office,
• Outlook, password resets, phone registration,  issues with platforms or other applications.
• Advanced English (85%).
• Knowledge in Windows. 

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels. 

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

Requirements: 

• Bachelor's degree.
• Advanced English (85%).
• Previous experience in call center is desirable.
• With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels. 

We are looking for experienced collections agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

In this role you will have contact with end users who have previously made a purchase and have a financial obligation to the company. You will have to let them know about the type of debt and try to reach a payment arrangement, all through outbound calls. 

Requirements: 

• Bachelor's degree.
• Advanced English (85%).
• Call center experience, minimum three to six months.
• Collections experience is desirable. 

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels. 

Nos encontramos en la búsqueda de un profesional interesado en el área de redes, que brinde asistencia técnica a usuarios a través de llamadas y manejo de tiquetes en el idioma portugués. 

En este rol deberás apoyar al equipo de soporte técnico en la creación y seguimiento de tiquetes. Además, deberás brindar apoyo al usuario en temas de routers y switchers a través de llamadas, chats y correos electrónicos. 

Requisitos: 

Manejo avanzado del idioma portugués (85%). 
Manejo del idioma inglés a nivel de escritura y entendimiento para documentar (60%) 
Formación académica en el área de redes. Deseablemente estar cursando, o haber cursado, CISCO o cursos similares.  
Conocimiento en la aplicación Aruba Networks es un plus. 

Beneficios:  

Día libre por el cumpleaños. 
Plan médico privado. 
Bonos por referencia. 
Reconocimiento a Top Performance. 
Descuentos con universidades, instituciones financieras y hoteles. 

buscamos agentes de ventas motivados y energéticos para unirse a nuestro equipo!

responsabilidades:
-  vender productos/servicios 
- alcanzar los objetivos y resultados de ventas establecidos
- mejorar continuamente a través de los comentarios y opiniones 

requisitos: 
· bachiller o estudiante universitario.
· buena ortografía 
· buena dicción y habilidades de persuasión  
· capacidad de adaptación a cambios 
· proactividad
· edad: 18 – 25 años

horario: lunes a viernes de 7:00am - 4:00pm

beneficios:

- salario + comisiones por ventas
- beneficios de ley

- más detalles a discutir en la entrevista

Favor, mandarnos tu CV a nuestro email: rd.dualcenter@gmail.com

We are looking for a consistent and results-driven salesperson to join our energetic team!

Responsabilities:

• have a strong understanding of the sales process
• excell at generating leads, and closing deals
• reach out to customer leads through cold calling
• achieve agreed upon sales targets and outcomes within schedule
• continuously improve through feedback

Requirements:

• advanced english
• highly motivated, determined and target driven
• excellent customer service and communication skills
• proactive
• persuasion abilities
• ages: betwen 18 and 25 years old.
• experience in sales is a plus

Descripción:

Contactar y referir clientes potenciales.
Seguimiento a cartera de clientes activos.
Venta de paquetes de Seguros.
Llamadas entrantes y salientes.

Requisitos:

Inglés avanzado o nativo (2do. idioma).

Full time:

L/V 9:00 am - 6:00 pm

Part time:

L/V 10:00 am - 3:00 pm   1:00pm - 6:00 pm

We are looking for a bilingual Partner Support Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a Partner Support Specialist, you will be our liaison, provide product/services information and use your problem-solving skills to address any emerging issues that our partners might face with accuracy and efficiency. While this is not a technical role, you will need to learn and understand VoIP technology to be able to successfully collaborate with our technical team as you work together to respond to customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Provide partner support assistance to our partner community. Support requests can range from assisting a partner with a sales opportunity, presenting the solution to a customer, managing the partner onboarding process or assisting with providing an update to the partner on a service ticket for one of their customers.
• Manage incoming calls, service tickets and chat requests submitted to our partner support team
• Identify and assess partners’ needs to ensure satisfaction
• Build sustainable relationships and trust with partners through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle partner escalations/complaints, provide appropriate solutions and alternatives within the time limits of our SLA’s; coordinate with our technical and billing team and follow up to ensure resolution
• Keep records of partner interactions by using our CRM/Ticketing system, process partner requests and file documents
• Follow communication procedures, guidelines and policies
• Provide assistance in the process of quoting, ordering and shipping orders

Skills & Requirements:

• Bilingual in English and Spanish
• Minimum of 2 years of proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening with the ability to handle stressful or difficult situations
• Customer-focused style and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Sense of urgency in addressing all customer service requests
• Adept at multi-tasking, prioritizing, and managing time effectively
• Precise attention to details
• Strong problem-solving skills
• Hubspot, Salesforce or equivalent CRM experience a plus.

• Schedule, reschedule, and cancel medical appointments using electronic medical record software and following precise scheduling rules
• Verify and update demographic, insurance, and other patient information
• Register new patients for services
• Review patient charts, patient encounter messages and ambulatory referral orders
• Resolve or escalate customer issues related to
• Orders for specialty and diagnostic services
• Laboratory services
• Escalate calls needing clinical triage
• Make outbound calls to schedule future appointments based on pending orders for service
• Confirm caller identify and authorization to receive information under HIPAA rules
• Release information only as allowed under HIPAA rules
• Conduct three-way calls with medical translators for patients unable to speak language of employee
• Transfer callers to appropriate department
• Communicate with provider offices via electronic messaging and telephone

***** READ BEFORE APPLYING *****

Important company it’s looking for call center agents for their customer service department with advanced english skills.

Locations: Work from home

Requirements:

-Be over 18 years of age.
-Advanced English Speaker. Fluent in verbal and written English. High Proficiency
level. 85% or more.
-Schedule flexibility: to work all schedules weekdays and weekends.
-High school bachelor degree.
-Previous call center experience is a plus.

Responsibilities:

1. Identify problems and search solutions to offer answers to solve questions from
customers using the given channel of communication.
2. Document correctly the data base using the given tools in order to keep track of
costumer’s request through data entry
3. Meet established individual and team performance targets, including customer
service, productivity and quality standards.
4. Follow up on the costumer’s issue until is solved such as requests, transactions,
information changes or any other issue addressed by the customer.

In case your profile is selected a recruiter will be calling you, please be prepared.

If you want to work from home, earning a salary going from $28000 Dominican Pesos + additional incentives, ALLEGRO RESPONSE (https://allegroresponse.com/) has great, well paying full-time positions available for you!

We’re looking for people currently living in Cabarete-Sosua-Puerto Plata to work remotely with us. Positions available in our customer service department or sales team. 

Please contact us via WhatsApp or phone call to +18293644441 for more information about this job opportunity!

3M is looking for passionate and driven MSD Advantage Center Quality and Process Lead to provide support in GSC Costa Rica in terms of quality, process improvement, insights and analytics.  Are you ready to be a part of what’s next?

Person hired for this position will evaluate, design, execute, measure, monitor and control the business process for the different departments in the MSD Advantage Center organization to help improve the business continuity. Responsible for overall reporting and process analysis for continuous improvement. An understanding of business processes, business data, and how to turn data into useful and actionable information is critical to the success of this role. This person will need to deal well with ambiguity while addressing multiple concurrent projects and timelines. 
The Quality and Process Analyst position include the implementation and support of our Quality Management System, to help drive Quality Assurance, Quality Control, Business Process Monitoring, Analytics and Business Process Reengineering activities as well as strongly contribute with the strategic pillars of the Service Center.

Responsibilities will include, but not be limited to the following:
•    Lead the team that will perform data gathering, root cause analysis to develop appropriate process control changes.
•    Promotes usage of data as a source for process management, enables analytics and leverage technology in support of quality and process for the team.
•    Support the Quality team as SME on metrics definition, visibility and usage for analytics and decision making. Drives culture of data being used as a source for optimization ideas. educates organization on metrics management.
•    Fosters an environment of excellence and continuous improvement.
•    Prioritize and implement process change requirements based on the critical project needs.
•    Implementation and evaluation of quality processes
•    Supports Voice of the Customer (VOC) initiatives and other operational feedbacks available
•    Service Metrics Framework analysis
•    Resource Capacity Management & Cost Pert Transaction support, visibility and data driven to collaborate with leads for decisions making.
•    Reporting for Analytics and Insights
•    Responsible for oversight of the Lean Management System
•    Owns Service Portfolio of the WS and ensures its updates, visibility and efficiency of use
•    Support during transitions, since initial calls up to optimization for a BAU process.
•    Ambassador of Culture of Quality.
•    Built a team capable to review analytics and metrics to recognize automation opportunities in processes and reporting

Basic Qualifications:
•    University degree completed or currently in progress
•    Advanced English (oral and written)
•    Experience in leading support teams for metrics, analytics and process improvement
•    Experience in data analytics
•    3+ years of experience working in the implementation of continuous improvement projects and initiatives.
•    Strong interpersonal skills
•    Excel expertise
•    Excellent written and oral communication skills
•    Must be able to adapt easily to rapid change and work well independently and with teams
•    Demonstrated problem solving, aptitude and analytical skills

Preferred Qualifications:
•    SharePoint expertise
•    Intermediate Access Database
•    Intermediate Power BI
•    Intermediate Tableau
•    Project Management Experience
•    SQL capabilities
•    Lean Six Sigma Knowledge

Person Profile 
•    Individual must be detail oriented, self-directed and have strong independent problem-solving skills.
•    The ability to multi-task is inherent in the job responsibilities
•    Strong communication skills and the ability to work in a team environment
•    Leads by examples and fosters an excellent work environment, with strong work ethics
•    Holds high integrity standards for self and others
•    Detailed oriented and enjoys working with operational processes
•    Strong team player with high collaboration approach