Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

Requirements: 

Advanced English (80%). 
Previous experience in call center is desirable. 
With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.  

Perks: 

Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

Aplica para nuestra plaza de tiempo completo y recibe:

• Entrenamiento 
• Incetivos
• Plan de desarrollo
• Transporte

¡Y muchos mas!

Tiraspol es seguridad, desarrollo y crecimiento ¿ Que busca tu en una empresa?

En este rol deberás apoyar al equipo de soporte técnico en la creación y seguimiento de tiquetes. Además, deberás brindar apoyo al usuario en temas de routers y switchers a través de llamadas, chats y correos electrónicos. 

Requisitos: 
Manejo avanzado del idioma portugués (85%). 
Manejo del idioma inglés a nivel de escritura y entendimiento para documentar (60%) 
Formación académica en el área de redes. Deseablemente estar cursando, o haber cursado, CISCO o cursos similares.  
Conocimiento en la aplicación Aruba Networks es un plus. 

Beneficios:  
Día libre por el cumpleaños. 
Plan médico privado. 
Bonos por referencia. 
Reconocimiento a Top Performance. 
Descuentos con universidades, instituciones financieras y hoteles. 

We are looking for experienced customer service agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

In this role you will provide customer service assistance to end users and answer questions about package tracking, communicate with product delivery providers, make changes to system information, provide product information and promotions, all through inbound calls. 

Requirements: 
Bachelor's degree. 
Advanced English (85%). 
Call center experience, minimum three to six months. 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

We are looking for call center agents. The vacancies are for our important client in AFZ, in Heredia. 

Back office: You will manage all the orders of IT clients or coordinate the the technician's visit to the client's location to solve the experienced issue 
 
Functions
*Attention to chats and occasional calls
*Coordination of on site technicians
*Ticket coordination
 
Requirements
*Advanced English
*Bachellor's degree
*Previous experience in call center
*EXPERIENCE IN LOGISTICS

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

Requirements: 
1 year of experience in technical support (desired). 
1 year of experience in call center (desired). 
Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,  issues with platforms or other applications. 
Advanced English (85%). 
Advanced Portuguese (85%)
Knowledge in Windows. 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

We are looking for experienced collections agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

In this role you will have contact with end users who have previously made a purchase and have a financial obligation to the company. You will have to let them know about the type of debt and try to reach a payment arrangement, all through outbound calls. 

Requirements: 
Bachelor's degree. 
Advanced English (85%). 
Call center experience, minimum three to six months. 
Collections experience is desirable. 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

Client Support Specialist

As a result of its steady growth, our client, is seeking a Client Support Specialist to join our team!Are you a great probelm solver?Do you have proven effective communication skills?As the Customer Support Specialist you will field inbound phone requests via the dedicated Support Lines. You will use your problem solving abilities and take all appropriate action to process and resolve client’s issue in a timely manner. This role serves as a primary point of contact for customer issue resolution and acts as the liaison between other departments when coordinating resources and solutions for offices.

What your impact will be:Customer Interaction/Support – 65%

• Responsible for knowing customer base and basic information regarding their account (agreement) and business needs
• Responsible for creating CRM cases for all client interactions with the proper information and resolving them in a timely manner
• Accountable for knowing internal escalation procedures between Support & Development
• Responsible for knowing Annual Support Maintenance Guidelines and what is covered under Support
• Responsible for keeping customer updated on the progress of open issues in a timely manner
• Assist with internal process reviews and documentation development
• Provide progress status on projects and communicate escalated client issues accordingly
• Monitor client connectivity, reach client when needed
• You will ensure all requests are “opened, assigned (if needed) and closed” within our Software.

Upgrades and Training – 35%

• Promote new software releases and provide remote training via MS Teams or equivalent to existing client base
• Coordinate software upgrades
• Responsible for maintaining a current product knowledge level
• Assist with testing new versions and documentation development
• Coordinate software upgrades and provide training sessions remotely

What we are looking for:

• A minimum of 2 years’ experience in a similar position where you had to provide direct customer business support
• Knowledge of revenue cycle management concepts and procedures including proper claims submission.
• Outstanding customer service and organizational skills
• Self-starter with ability to work well autonomously and in groups
• Ability to multi-task (inbound/outbound client calls) and meet daily/project deadlines

What will make you stand out:

• A creative and tenacious problem solver
• Excel maintaining a cohesive team working environment
• Has a proven ability to effectively train others

The Position:

The Application Support Technician will be responsible for providing Tier 1 application support for end users including but not limited to: Product training, application issue troubleshooting, user configuration and case escalation to other departments when needed.

Candidates for this position will be required to manage incoming support request from clients and 3^rd party vendors and provide prompt and professional case resolutions adhering to our service level agreements with a strong emphasis on customer satisfaction.

Responsibilities:

• Remotely access live client environments to assist with the client’s needs.
• Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
• Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
• Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.
• Document tickets and resolutions in Microsoft Dynamics

Required Skills:

• Excellent written and verbal communication skills.
• Basic understanding of Windows OS environments and functionality including but not limited to:
• Internet and network connectivity
• Windows Updates and security
• Managing and/or disabling any third-party Windows applications
• File structure and permissions settings
• Print/Scan functionality
• Basic understanding and use of remote access software.
• Strong customer service skills.
• Ability to multitask and adapt to shifting support responsibilities as needed.
• Experience with application-based troubleshooting, support, and break-fix diagnostics.
• Ability to work emergency support request outside of normal business hours as needed.

Education/Experience

• 3 to 4 years of experience in a similar role (Application Support).
• Microsoft Office certification a plus but not required.
• Experience with ambulatory based software and services including but not limited to EHR/EMR software, Practice Management solutions, MIPS/Meaningful user and electronic prescribing of medications preferred but not required

We are looking for a sales professional to join our growing team. In this role, you will actively qualify, develop and enroll new partners in our channel program.  You will work closely with our Channel Manager and our Marketing team to identify lead opportunities and manage outbound sales and campaigns.

This is an ideal role for you if you are a master of building relationships, are comfortable making outbound calls, and enjoy the challenge of building a business.

What is it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen. Our core values are Integrity; respect; sound judgment; customer focused; results driven; giving back.

Key Areas of Responsibility:

• Successfully navigate to decision makers within organizations and enroll new partners
• Qualify leads from marketing campaigns as sales opportunities
• Contact potential partners through outbound calls and emails
• Meet or exceed sales and revenue targets
• Be an expert in our VoIP solutions and conduct webinars highlighting our products and partner program
• Take ownership of and develop scripts for post-event follow-up activities
• Track and report on opportunities and the status of partner engagements in Salesforce
• Ability to travel to trade shows with team members a plus

Skills / Experience:

• Bachelor’s degree (preferably in sales, communications, or marketing) or equivalent experience
• 2 - 3 years of sales experience
• Indirect sales experience a plus
• Self-motivated, goal-oriented with a proven ability to meet or exceed sales goals
• Team player
• Professional, assertive, and skilled in forming new relationships
• Excellent communicator who practices direct, candid, and open dialogue with strong presentation skills
• Proficient in MS Office with strong written communication skills
• Able to use productivity and web presentation tools effectively
• Strong time management and organizational skills
• HubSpot, Salesforce or equivalent CRM experience a plus.

atención al cliente / proveedor nacional e internacional, según idiomas del candidato

Are you ready to join the best team ever?

WE ARE GROWING!

Job Description:

- Schedule appointments with potential clients for a Case assessment.
- Communicate with clients through SMS, E-mails, and phone calls.
- Qualify prospective clients for (Law Firm) through interviews over the phone.
- Manage paperwork necessary including documents retrieval, signing, and filing forms.
- Send retainer documents and do follow-ups (Client's discretion)
- Communicate with POCs or Clients for lead management and status.

Tasks:
-Answering Incoming Calls
-Calling Incoming Leads
-Lead Intake and Screening
-Retainer Preparation and
-Processing
-Leads Follow Up
-Document Collections
-Client Tracking
-Data Entry
-Other Admin Services (as-needed basis)

What do we offer?

• Pay Rate: of $5-$7/hour (Based on skills and Experience)
• Performance merit increase
• Monthly Performance and Attendance Incentives
• Wifi Subsidy
• Health Assistance/ HMO

You can apply through the following form link: https://form.jotform.com/212205425337447

***** READ BEFORE APPLYING *****

Important company it’s looking for call center agents for their customer service department with advanced english skills.

Locations: San José, Moravia, Hatillo, Heredia and Liberia.

Requirements:

-Be over 18 years of age.
-Advanced English Speaker. Fluent in verbal and written English. High Proficiency
level. 85% or more.
-Schedule flexibility: to work all schedules weekdays and weekends.
-High school bachelor degree.
-Previous call center experience is a plus.

Responsibilities:

1. Identify problems and search solutions to offer answers to solve questions from
customers using the given channel of communication.
2. Document correctly the data base using the given tools in order to keep track of
costumer’s request through data entry
3. Meet established individual and team performance targets, including customer
service, productivity and quality standards.
4. Follow up on the costumer’s issue until is solved such as requests, transactions,
information changes or any other issue addressed by the customer.

In case your profile is selected a recruiter will be calling you, please be prepared.

ANALISTA DE SERVICIO AL CLIENTE PARA EL AREA DE POSTVENTA

Principales funciones: Supervisar la calidad de servicio al cliente y garantizar que su equipo de trabajo se mantenga al día con la  demanda de servicios.

- manejo de estadísticas de ventas, KPI de calidad y productividad del servicio postventa

- elaborar informe del comportamiento de compra de clientes estratègicos

- Brindar soluciones eficientes a los problemas/reclamos escalados de los clientes que su  equipo no pueda resolver

- Gestiòn de garantias de fàbrica

- Administraciòn  del presupuesto de costos y gastos del departamento

de postventa

Requisitos: tècnico/profesional en Administraciòn de empresas y/o ingeniería industrial

Edad mayor de 30 años

Manejo de Word - Excell- power point , nivel intermedio

Liderazgo para dirigir equipos de trabajo 

Beneficios

Prestaciones sociales

Seguro de Vida

Capacitaciòn continua

Oportunidad de desarrollo profesional

1.Se necesita experiencia previa
2. Realizar llamadas para concretar la venta de:
* Seguros Autoexpedibles, productos de telecomunicaciones
3. Efectuar labor de ventas, esfuerzo, creacion de escenario, manejo de objeciones
4. Se debe de ingresar informacion por cada llamada realizada a los diversos sistemas
5. Deben de cumplir con metas previamente establecidas (se debe de llegar a comision)
6. Horario rotativo, laborando 6 dias por semana 48 horas
7. Salario base mas comisiones

1.Se necesita experiencia previa
2. Realizar llamadas para concretar la venta de:
* Seguros Autoexpedibles, productos de telecomunicaciones, asistencias
3. Efectuar labor de ventas, esfuerzo, creacion de escenario, manejo de objeciones
4. Se debe de ingresar informacion por cada llamada realizada a los diversos sistemas
5. Deben de cumplir con metas previamente establecidas (se debe de llegar a comision)
6. Horario rotativo, laborando 6 dias por semana 48 horas
7. Salario base mas comisiones