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BACK OFFICE (NETWORKING)

Publicado: hace un mes

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

 

Requirements: 


Advanced English (80%). 
Previous experience in call center is desirable. 
With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.  

 

Perks: 


Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

CISCO TECHNICAL SUPPORT AGENT - ON SITE

Publicado: hace un mes

We are looking for a Bilingual Tech Support Agent (English and Spanish) with experience in CISCO for one of our multinational clients in the area of Heredia. 

 

Responsibilities: 


• Provide, to the account and users, the first level contact and solutions to technical issues.
• Escalate unsolved queries properly to the next support level  
• Make a follow up, direct and reroute issues to the respective resources
• Make a follow up on the different possible issues, provide answers and comments until achieving a permanent solution. 
• Guarantee the adequate register and documentation of the problems that were solved.
• Recommend modifications and process improvements.
• Preserve and develop their knowledge on support, product and service procedures. 
• Provide user assistance when experiencing an issue with a product or service, be it software or hardware of a computer of an internet server, peripherals, electronic devices, machinery or any other equipment or device. 
• Diagnose and solve technical issues on the phone, email, online support chat
• Solve specific issues related to IT products and services. These products may include computers, smartphones, software or other various technologies.

Requirements:
• Proven work experience in technical support
• English command 85%
• Practical knowledge of support, database and remote control software 
• Knowledge in different architectures and technologies 
• High School diploma 
• CCNA 

 

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

TÉCNICO EN REDES PORTUGUÉS - CISCO

Publicado: hace un mes

En este rol deberás apoyar al equipo de soporte técnico en la creación y seguimiento de tiquetes. Además, deberás brindar apoyo al usuario en temas de routers y switchers a través de llamadas, chats y correos electrónicos. 

 

Requisitos: 
Manejo avanzado del idioma portugués (85%). 
Manejo del idioma inglés a nivel de escritura y entendimiento para documentar (60%) 
Formación académica en el área de redes. Deseablemente estar cursando, o haber cursado, CISCO o cursos similares.  
Conocimiento en la aplicación Aruba Networks es un plus. 

 

Beneficios:  
Día libre por el cumpleaños. 
Plan médico privado. 
Bonos por referencia. 
Reconocimiento a Top Performance. 
Descuentos con universidades, instituciones financieras y hoteles. 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Publicado: hace un mes

We are looking for experienced customer service agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

 

In this role you will provide customer service assistance to end users and answer questions about package tracking, communicate with product delivery providers, make changes to system information, provide product information and promotions, all through inbound calls. 

 

Requirements: 
Bachelor's degree. 
Advanced English (85%). 
Call center experience, minimum three to six months. 

 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

IT LOGISTICS AGENT BACK OFFICE

Publicado: hace un mes

We are looking for call center agents. The vacancies are for our important client in AFZ, in Heredia. 

Back office: You will manage all the orders of IT clients or coordinate the the technician's visit to the client's location to solve the experienced issue 
 
Functions
*Attention to chats and occasional calls
*Coordination of on site technicians
*Ticket coordination
 
Requirements
*Advanced English
*Bachellor's degree
*Previous experience in call center
*EXPERIENCE IN LOGISTICS

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

TRILINGUAL TECHNICAL SUPPORT FOR CALL CENTER

Publicado: hace un mes

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

 

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

 

Requirements: 
1 year of experience in technical support (desired). 
1 year of experience in call center (desired). 
Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,  issues with platforms or other applications. 
Advanced English (85%). 
Advanced Portuguese (85%)
Knowledge in Windows. 

 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES

SOFT COLLECTIONS AGENT

Publicado: hace un mes

We are looking for experienced collections agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

 

In this role you will have contact with end users who have previously made a purchase and have a financial obligation to the company. You will have to let them know about the type of debt and try to reach a payment arrangement, all through outbound calls. 

 

Requirements: 
Bachelor's degree. 
Advanced English (85%). 
Call center experience, minimum three to six months. 
Collections experience is desirable. 

 

Perks: 
Birthday off. 
Private medical plan. 
Referral bonuses. 
Top Performance recognition. 
Discounts with affiliated universities, financial companies and hotels. 

... Ver más detalles
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PERTEC GLOBAL SERVICES