Bilingual Care Navigator - Remoto

About the Company:

ReferWell is a health tech company transforming access to care and elevating patient engagement. The company’s cutting-edge Perfect Match℠ scheduling platform and unique care navigation services eliminate administrative complexities for health plans and providers, seamlessly connecting patients with the care they need to ensure they get on and stay on their healthcare journey. Based in Stamford, Connecticut, ReferWell partners with national and regional health plans and providers responsible for over 10 million covered lives.

About the Role:

We are seeking a dedicated, Bilingual Care Navigator (Spanish/English) to play a key part in our patients' healthcare journey. In this role, you will conduct outbound calls to assist a diverse patient population with scheduling appointments, managing referrals, and navigating the prior authorization process to ensure they receive timely care. As a crucial liaison between patients and physician offices, you will leverage your experience with prior authorizations to confirm appointments, document outcomes, and maintain accurate records. This position is ideal for a proactive, bilingual individual with strong communication skills and healthcare administration experience who thrives in a fast-paced environment.

Responsibilities:

• Conduct outbound calls in English and Spanish for appointment scheduling, reminders, and follow-ups.
• Initiate, submit, and track prior authorization requests to ensure timely approval for medical services.
• Communicate effectively with patients and physician offices to manage the referral process and ensure all documentation is complete.
• Document appointment statuses, including cancellations and no-shows, and initiate rescheduling efforts.
• Update and maintain accurate patient demographic, insurance, and medical information.

Qualifications:

• Ability to speak English and Spanish fluently in a healthcare setting.
• 3+ years of healthcare experience.
• 2+ years of prior authorization experience.
• Familiarity with EMRs and health insurance plans is a plus.

Compensation:

• Pay range: $22.00 - 24.00 per hour + full benefits.