Customer Development Services Analyst

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About The Role

As a Customer Development Services Analyst you'll be a key element of the Customer Development team, providing support and speeding up administrative processes related to the sales force, such as credit notes and support as proof of performance paperwork to acknowledge payments to customers related to commercial activities according to the Gross To Net policy.

Key Responsibilities:

• Process and Document Credit Notes: Handle credit note requirements requested by sales executives, ensuring all supporting paperwork is scanned and attached according to Gross to Net guidelines
• Manage System Ticketing: Initiate ticket requests in the planned system with all supporting documents, and provide timely status updates and visibility to sales executives for necessary follow-up actions
• Support Financial Processes: Assist with the checking account process by providing status updates to the Country Finance Manager to mitigate negative impacts on Days Outstanding Sales (DOS) performance
• Handle Trade Agreements & Compliance: Download trade agreements from customer portals (e.g., Walmart) and ensure compliance with all company policies and operational standards
• Reporting and Sales Support: Generate monthly reports and participate in monthly trade visits alongside sales executives
• Provide Office Logistics Support: Coordinate the printing of credit notes with the office helper and organize stationery for sales executives
• Perform General Duties: Execute other duties and administrative tasks as assigned
  
  

Required Qualifications:

• Bachelor's Degree in Business Administration, Commercial or related fields
• Excel proficiency
• Intermediate/Advanced English level
  
  

Preferred Qualifications:

• At least 1 year of experience (including internships)
  
  

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.